Apple Intelligence is now available on iPhone, iPad, and Mac!

⏺ Join the discussion

⏺ Press release 

⏺ Learn more

⏺ Watch the video

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: GBGT
GBGT Author
User level: Level 1
5 points

Issues after installing iOS 13.1.2

After installing iOS 13.1.2 on an iPhone XS Max I found that Data Connectivity using Cellular was not working properly and neither were Location Services, despite being turned on.


Example: Uber app would not work since it could not determine my location, Weather app would not work because it could not determine my location, Other apps would not log in (Delta airlines, ESPN, etc..)


Once I connected to WiFi (Hotspot or WiFi Network), the device functioned normally, but not on Cellular.


Any update on when issue this will be corrected? This is very inconvenient for business travelers.

iPhone XS

Posted on Oct 1, 2019 4:18 PM

Reply
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,812 points

Posted on Oct 1, 2019 5:15 PM

I think probably you have missed some of the updates released by your carrier.


There are two major Updates in an iPhone / iPad:

  1. iOS Update (Optional): Released by Apple Inc basically for improvements, security and bug fixes. Does not affect Data, Calls & SMSs if not updated

  1. Carrier Update (Required): Released by your Cellular Service provider (Carrier Update), affects your Outgoing / Incoming calls, SMS, Data etc..



How to Update Carrier Settings

You can manually check for and install a carrier settings update with these steps: Make sure your device is connected to a Wi-Fi or cellular network. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.

Update your carrier settings on your iPhone or iPad - Apple Support


How to update iOS

Go to Settings > General > Software Update > Automatic Updates, then turn off AutomaticUpdates. At any time, you can check for and install software updates. Go to Settings > General > Software Update. The screen shows the currently installed version of iOS and whether an update is available.

Update iOS software on iPhone - Apple Support


View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,812 points

Oct 1, 2019 5:15 PM in response to GBGT

I think probably you have missed some of the updates released by your carrier.


There are two major Updates in an iPhone / iPad:

  1. iOS Update (Optional): Released by Apple Inc basically for improvements, security and bug fixes. Does not affect Data, Calls & SMSs if not updated

  1. Carrier Update (Required): Released by your Cellular Service provider (Carrier Update), affects your Outgoing / Incoming calls, SMS, Data etc..



How to Update Carrier Settings

You can manually check for and install a carrier settings update with these steps: Make sure your device is connected to a Wi-Fi or cellular network. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.

Update your carrier settings on your iPhone or iPad - Apple Support


How to update iOS

Go to Settings > General > Software Update > Automatic Updates, then turn off AutomaticUpdates. At any time, you can check for and install software updates. Go to Settings > General > Software Update. The screen shows the currently installed version of iOS and whether an update is available.

Update iOS software on iPhone - Apple Support


Reply

Issues after installing iOS 13.1.2

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up