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I tried setting up my new iPhone 11 Pro (using automatic setup with my old iPhone nearby) and it has now been on a blank screen with the words “Updating iCloud settings...” with the thinking icon for the last 15 hours. There’s nothing I can do to get out of it — for instance the phone won’t turn off. What should I do?
iPhone 11 Pro
Hello nattyover,
Welcome to Apple Support Communities! We're glad you're here and I'd like to help as much as I can, so you can enjoy your new iPhone 11 Pro.
If your iPhone is still not responding, you'll want to do a forced restart following the steps for your iPhone model shown here:
If your iPhone, iPad, or iPod touch won't turn on or is frozen
Once your iPhone turns back on, verify if you're up to date with iOS 13.1.2, as there are some bug fixes included. You can check at Settings > General > About > Version.
If you need to update, follow these steps to create an updated iCloud or iTunes backup: How to back up your iPhone, iPad, and iPod touch
Then update your iPhone: Update your iPhone, iPad, or iPod touch
Hopefully these steps will get you up and running again with your awesome new iPhone 11 Pro.
Enjoy your day!
Hello nattyover,
Welcome to Apple Support Communities! We're glad you're here and I'd like to help as much as I can, so you can enjoy your new iPhone 11 Pro.
If your iPhone is still not responding, you'll want to do a forced restart following the steps for your iPhone model shown here:
If your iPhone, iPad, or iPod touch won't turn on or is frozen
Once your iPhone turns back on, verify if you're up to date with iOS 13.1.2, as there are some bug fixes included. You can check at Settings > General > About > Version.
If you need to update, follow these steps to create an updated iCloud or iTunes backup: How to back up your iPhone, iPad, and iPod touch
Then update your iPhone: Update your iPhone, iPad, or iPod touch
Hopefully these steps will get you up and running again with your awesome new iPhone 11 Pro.
Enjoy your day!
“Updating iCloud settings” forever
