Wallet and Apple Pay not working on my new iPhone 11Pro

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Wallet and Apple Pay not working on my new iPhone 11Pro

I just got the new iPhone 11 pro, and when I switched from my iPhone X to the 11 pro, now my wallet and Apple Pay will not work, none of my cards show up, and when I click add card it says "could not add card" try again later or contact your card issuer for more information. But I haven't even added any card info. It doesn't even take me to that screen. Plus Apple Cash when I try to turn it on, it makes me put my appleID password in, and gives me the same "Could not add card" Error message. I used Apple Pay all the time, and it's super inconvienent that It won't work. My friend switched from an iPhone X To the 11 pro and her cards switched right over, and work just fine.

iPhone 11 Pro

Posted on Oct 3, 2019 5:35 AM

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Answer 1

Leanne_68

Community Specialist

Oct 5, 2019 9:27 AM in response to carmelaamber

Hello carmelaamber,

Welcome to Apple Support Communities! I see you're having an issue with your new iPhone 11 Pro and the Wallet app and Apple Pay, and I'd like to help as much as I can.

Even though it's a simple step, restarting your iPhone can resolve unusual issues. Restart your iPhone, iPad, or iPod touch

Since this is a new iPhone, you'll want to make sure that you've signed into your Apple ID that you used on your previous iPhone at Settings > Your Name. Then select iCloud and verify that Wallet is enabled.

Face ID should also be enabled and set up on your new iPhone, along with a Passcode.

If you are still not seeing your cards then you'll want to contact Apple Support > Select Music, Apps & Services > Apple Pay.

Enjoy your day!

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Wallet and Apple Pay not working on my new iPhone 11Pro

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