Hotspot not working on OS 13.1.2

Hotspot has not worked since updating my iPhone 6s last week, and still won’t work after updating it to 13.1.2 I’ve tried all the different suggestions, including turning on off airplane mode, turning off iPhone and hotspot nothing works need a fix ASAP as this is costing me money! Not happy Apple!!

Posted on Oct 3, 2019 10:56 PM

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Posted on Oct 13, 2019 9:57 PM

So, I have just spent nearly 3.5 hours on and off the phone with Apple support in Australia. I have an Xr - but my problems as per prior posts - are very similar to all the other models. It appears the "Personal Hotspot" slider no longer exists with IOS 13.1.2 - instead you have "Allow Others to Join" (similar to comments above). Before I took the following steps I am not sure that the "Allow Others to Join" was working properly and family sharing was also showing. Family Sharing is no longer showing after taking the following steps and my hotspot now works. Although I have only just done this - not sure if it will last for hours, but I did let my phone go into sleep mode (I didn't turn it fully off) and the hotspot stayed connected.

These are the steps I took (it might be best to do this with an Apple Support person in case I have missed something):

  1. Backed-up my iPhone
  2. Restored my iPhone (back to factory settings - hence the need to back-up first!)
  3. When it restored - I set it up as a New Phone - I didn't log into iTunes and use the back-up straight away.
  4. Select "Don't transfer Apps and Data"
  5. Select "Forgot or Don't have an Apple ID"
  6. Select "Set up later in Settings"
  7. After setting up the other functions i.e. Siri etc. I checked the phone and had the "Allow Others to Join" option. After sliding it on, we tested this on my laptop and the hotspot worked.
  8. From iTunes on your computer - select Restore Back-Up (we didn't do this from the New screen - we did it from the usual iTunes screen.
  9. My hotspot is working (yay!). Will keep the chat posted if I have the intermittent problems and dropping out like some of the other feedback.

Fingers crossed this works and good luck everyone else.

159 replies

Oct 15, 2019 7:10 PM in response to Stplawrence

I’m having same problem. Hotspot will not connect. It is not my phone or my router or my device or my carrier. It is IOS 13.1.2 and 13.1.3.

Please issue a fix that will work for mobile hotspot to connect in the same way that IOS 12 worked. Progress should be in the forward direction. Fancy cameras and emojis aren’t what we need. We need connectivity.

Waiting as patiently as I can.

Oct 15, 2019 7:16 PM in response to Stplawrence

IOS 13.1.3 does not fix it either. Cannot connect with hotspot. This is happening to me as well. NO PROBLEMS before updating to IOS 13.1.2. I have reset my network settings, checked for carrier update, powered devices off and on and checked for most recent updates. I have changed the name on my iphone.

I have an IPhone 7 Plus. I can see my phone in the devices WiFi list. I can select it. I can enter my password. When I press connect, the “connected” bar flashes at the top of my phone and goes off. The bar will toggle off and on for a split second each time before finally timing out. Please, when will this be fixed???? Seems to be a known problem. Why can’t someone at Apple at least say that they recognize the problem and will have a fix soon? Hotspot is not working!!!

Oct 17, 2019 7:45 AM in response to RazzaCrows

I had the same issue with an iPhone 8. I previously used the hotspot daily. I called in to Verizon. We did a NETWORK reset on the iPhone 8. So far this seems to have fixed the problem.

<Setting>

<General>

<Reset>

<Reset Network Settings>

So far it is working. I did have to go back in a re-name the device from 'iPhone' to the name I had previously. I have not noticed any other setting that may have changed.



Oct 18, 2019 6:24 AM in response to RazzaCrows

In case someone is still having an issue with the hotspot. I work for a mobile service desk and was able to resolve the issue by resetting network settings. User lost ability to connect to the internet using his Personal Hotspot after updating his iPhone 6s to iOS 13.1.3. Once the network reset was completed and WiFi network list was refreshed on his laptop, he noticed that his personal hotspot is now showing up as "iPhone" instead of "Manuel's iPhone" and he was able to connect to it successfully. Hope this helps.

Oct 18, 2019 6:34 AM in response to adavidovich

Re:” I work for a mobile service desk and was able to resolve the issue after resetting network settings.” I’m happy for you that you work for a mobile service desk.

People here aren’t stupid and reset network many times, if this was that simple we wouldn’t be here I guess.

And by the way my iPad has shown warning message under “iPhone” renamed hotspot that it’s common network name and I’ve changed it back to where it was because it didn’t help with anything.

Also I did proper clean update of my ipad and iphone with MacOS Catalina desktop via usb cable to IOS 13.1.3 hoping it will resolve issue but it didn’t help. What a shame Apple!

Oct 20, 2019 8:45 AM in response to RazzaCrows

The fix is very simple, but not for most end users unfortunately. The problem is the iOS 13.1 and newer HotSpot DHCP server is not working correctly, it is handing out bogus IP address info on initial connection. To fix this quickly, connect to the HotSpot, get a non functional IP address, remain connected to the HotSpot, open a command prompt on Windows, then run two commands: ipconfig /release and then ipconfig /renew


You will now obtain a new and valid IP address from the HotSpot DHCP server and your connection will work again properly.


The issue seems to return after some amount of time or combination of events; so do the same procedure again when and/or if the issue returns.


You can make a simple batch file and save it to your desktop to quickly double click and perform the IP address refresh to fix it again.


Apple, you really need to acknowledge this problem in iOS 13.1 and newer, and then fix the problem please, it is wreaking havoc in our small enterprise with 600 plus iPhones deployed here to my end users! Please fix ASAP!


PS: You can use the same steps on a macOS or iOS device to refresh a client IP address, though the procedure is a little different on each.

Nov 7, 2019 9:09 AM in response to Hobbit3700

With your laptop connected to the hotspot, open up a command prompt on your laptop.

(Click the Windows orb and type "cmd" in the search box. Should return the Command Prompt search result)

In the black box that pops up, type ipconfig /release and hit enter.

Next, type ipconfig /renew and hit enter.

That's it! You'll have to do this every 2 days or however long your IP address lease is for, but it's definitely better than nothing.


EDIT- Sorry! This forum is hard to follow on my browser, I see it was already answered.

Nov 13, 2019 9:21 AM in response to Nic1305

Is this still working for you? I have my contacts saved via my gmail account and all photos backed up with Google Photos app so there’s nothing I really need on the Cloud. I tried the restore, stayed on the phone with Apple for 3hrs in the States as well, even went to local Apple store and traded phones because my 8 plus is still under warranty and my hotspot is still becoming undiscoverable at random moments. I wish there was a way to go back to iOS 12.

Dec 25, 2019 5:31 AM in response to scottdreynolds

I’ve just got off the phone from them as my hotspot drops from my laptop after about 10 mins, we have 3 iPhones and 2 laptops and they all do the same after the update that broke this, the senior advisor I spoke to today said that the update tried to extend battery life, so if the phone isn’t on charge the hotspot will drop to preserve the battery and this wouldn’t of been a problem previously before the update.

unfortunately it’s taken 2 days of them being in denial up until this point asking me to try all sorts of dumb stuff..

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Hotspot not working on OS 13.1.2

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