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Where can I find a person to help me reset my iPhone

if I don’t have a computer to reset my phone is there another way to do it

Posted on Oct 4, 2019 2:14 PM

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Posted on Oct 4, 2019 2:21 PM

What do you mean by "reset"? The first two require a computer, the others do not





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Oct 4, 2019 2:21 PM in response to jazzie194

What do you mean by "reset"? The first two require a computer, the others do not





Oct 4, 2019 2:23 PM in response to Kappy

Also, see:


Try Some Troubleshooting?


  1. Restart:  Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears. Also, see Restart your iPhone, iPad, or iPod touch - Apple Support.
  2. Reset:  Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds). Also, see iPhone, iPad, iPod touch- Turning off and on (restarting) and resetting.
  3. Restore:  Connect your iPhone to iTunes on your computer, backup, and then select Restore to Factory. Also, see Restore your iPhone, iPad, or iPod to factory settings and If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple.


For help with the above on later models, including iPhone 7, 7s, 8 or later, iPad Pro 11" and iPad Pro 12.9" models, please refer to If your iPhone, iPad, or iPod touch won't turn on or is frozen.


If all else fails then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you did not purchase it from Apple then you will need to look to the vendor for service or How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).


Oct 4, 2019 2:40 PM in response to jazzie194

Hello,


If you have activation lock and need to restore your iPhone to remove a passcode, etc, you can do this from iCloud.com. You can also use the Find My (or Find My iPhone) app on your or someone else's (just want to make sure to sign them out and sign yourself in) iOS or iPadOS device to erase your device.


From iCloud.com: click on Find My > All Devices > your iPhone > Erase This Device


Find My app: open Find my app > Devices > click on your iPhone > Erase This Device


If you prefer and Apple Retail Store or Apple Authorized Service Provider to erase your iPhone or look at it, you can schedule an appointment here.


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Where can I find a person to help me reset my iPhone

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