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Spinning ball issue on IMac 5K late 2015 running Mojave. Etrecheck included.Can anyone tell me what next to troubleshoot?

Etrecheck Report



End of report

EtreCheck version: 6.0.3 (6A009) Report generated: 2019-10-03 22:14:25 Download EtreCheck from https://etrecheck.com Runtime: 3:29 Performance: Excellent Problem: Beachballing Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps crashing - There have been numerous app crashes. Clean up - There are orphan files that could be removed. System modifications - There are a large number of system modifications running in the background. 32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: iMac (Retina 5K, 27-inch, Late 2015) iMac Model: iMac17,1 1 4 GHz Intel Core i7 (i7-6700K) CPU: 4-core 16 RAM - Upgradeable BANK 0/DIMM0 - 8 GB DDR3 1867  ok BANK 0/DIMM1 - Empty BANK 1/DIMM0 - 8 GB DDR3 1867  ok BANK 1/DIMM1 - Empty Video Information: AMD Radeon R9 M395 - VRAM: 2 GB iMac 5120 x 2880 Drives: disk0 - APPLE HDD ST2000DM001 2.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Fusion Drive] 2.00 TB disk2 [APFS Virtual drive] 2.12 TB (Shared by 4 volumes) disk2s1 - Macintosh HD (APFS) (Shared - 1.31 TB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 42 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 510 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk1 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes) Internal PCI 8.0 GT/s x4 Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 121.12 GB disk2 [APFS Virtual drive] 2.12 TB (Shared by 4 volumes) disk2s1 - Macintosh HD (APFS) (Shared - 1.31 TB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 42 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 510 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk3 - WD My Passport 0748 1.00 TB External USB 5 Gbit/s USB Mounted Volumes: disk2s1 - Macintosh HD 2.12 TB (Shared - 1.31 TB used - 795.00 GB free) APFS Mount point: / disk2s4 - VM [APFS VM] 2.12 TB (Shared - 2.15 GB used - 795.00 GB free) APFS Mount point: /private/var/vm disk4s2 - B****************r 37 MB (27 MB used - 10 MB free) Mac OS Extended Disk Image Mount point: /Volumes/B****************r Owners enabled: No Network: Interface en0: Ethernet Interface en5: iPhone Interface en1: Wi-Fi 802.11 a/b/g/n/ac Proxy Auto Discovery Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Mojave 10.14.6 (18G95) Time since boot: Less than an hour Notifications: /Applications/Irvue.app 7 notifications /Applications/EtreCheck.app 2 notifications /Applications/Safari.app 73 notifications /Library/Bitdefender/Central/Modules/com.bitdefender.vpn/Bitdefender VPN.app 2 notifications /Library/Bitdefender/AVP/AntivirusforMac.app 65 notifications Security: System Status Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus apps: Bitdefender Unsigned Files: Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.cooliris.SetLaunchArch.plist Executable: /Library/InputManagers/Cooliris/Cooliris.bundle/Contents/Resources/SetLaunchArch com.apple.Safari i386 Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.citrix.ReceiverHelper.plist Executable: /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard6.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard6/VideoGuard6.bundle/Contents/Resources/setupServer.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.citrix.ctxusbd.plist Executable: /Library/Application Support/Citrix Receiver/ctxusbd Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.divx.dms.agent.plist Executable: /Library/Application Support/DivX/DivXMediaServer.app/Contents/MacOS/DivXMediaServer Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.wdc.SmartwareDriveService.plist Executable: /Library/Application Support/WD SmartWare Services/SmartwareDriveService Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard6.uninstall.plist Executable: /bin/sh /tmp/cisco_videoguard6/condUninstall.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.seagate.SeagateStorageGauge.plist Executable: /Library/Application Support/Seagate/Seagate Storage Gauge.app/Contents/MacOS/Seagate Storage Gauge -doautolnch '/Library/Application Support/Seagate/Seagate Storage Gauge.app' Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.rim.BBDaemon.plist Executable: /Library/Application Support/BlackBerry/BBDaemon Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.rim.BBAlbumArtCacher.plist Executable: /Library/Application Support/BlackBerry/RimAlbumArtDaemon Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguardmonitor.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuardMonitor/VideoGuardMonitor.bundle/Contents/Resources/launch.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.fujitsu.pfu.ScanSnap.AOUMonitor.plist Executable: /Applications/ScanSnap Online Update.localized/AutoOnlineUpdater.app/Contents/MacOS/AOUMonitor.app/Contents/MacOS/AOUMonitor Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.rim.BBLaunchAgent.plist Executable: /Library/Application Support/BlackBerry/BBLaunchAgent.app Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.iobit.AMCDaemon.plist Executable: /Library/Application Support/AMC/AMCDaemon -load Launchd: /Library/LaunchDaemons/com.wdc.WDSmartWareService.plist Executable: /Library/Application Support/WD SmartWare Services/SmartwareServiceApp.app/Contents/MacOS/SmartwareServiceApp Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.citrix.ServiceRecords.plist Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords Details: Exact match found in the whitelist - probably OK Login Item: /Applications/Box Sync.app 32-bit Applications: 116 32-bit apps Kernel Extensions: /Library/Application Support/Citrix Receiver [Not Loaded] CitrixGUSB.kext (12.3.0 - SDK 10.9) /Library/Extensions [Loaded] FileProtect.kext (1.1 - SDK 10.12) [Loaded] SelfProtect.kext (1.2.12 - SDK 10.9) [Loaded] TMProtection.kext (5.0.0 - SDK 10.14) Startup Items: ProTec6 Path: /Library/StartupItems/ProTec6 System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 168 Apple tasks [Running] 117 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 183 Apple tasks [Running] 116 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2010-09-27) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-08-07) [Running] com.bitdefender.antivirusformac.plist (Bitdefender SRL - installed 2019-09-04) [Loaded] com.citrix.AuthManager_Mac.plist (? 1ce99fae - installed 2016-09-15) [Running] com.citrix.ReceiverHelper.plist (? bbfad3f1 - installed 2016-09-15) [Running] com.citrix.ServiceRecords.plist (? 8e6543d - installed 2016-09-15) [Not Loaded] com.cooliris.SetLaunchArch.plist (? 1b2f7fcd - installed 2010-02-25) [Loaded] com.divx.dms.agent.plist (? bf9bdaf7 - installed 2016-06-21) [Loaded] com.divx.update.agent.plist (? a041d049 - installed 2016-06-03) [Running] com.fujitsu.pfu.ScanSnap.AOUMonitor.plist (? 1d61e789 - installed 2016-01-07) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-10-03) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-10-03) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-09-25) [Loaded] com.paragon.updater.plist (Paragon Software GmbH - installed 2013-09-11) [Running] com.rim.BBAlbumArtCacher.plist (? e61f56c4 - installed 2011-10-06) [Running] com.rim.BBLaunchAgent.plist (? dcf2726d - installed 2011-11-12) [Running] com.seagate.SeagateStorageGauge.plist (? 502453cc - installed 2010-05-13) Launch Daemons: [Other] com.OneDaemon.plist (? 24a7e75a - installed 2009-08-25) [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-08-07) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-08-07) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-08-26) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-08-22) [Running] com.bg.mfp.MFPDaemon.plist (BGTECH LTD - installed 2019-09-28) [Loaded] com.bitdefender.AuthHelperTool.plist (Bitdefender SRL - installed 2019-09-04) [Not Loaded] com.bitdefender.agent.plist (Bitdefender SRL - installed 2019-09-06) [Loaded] com.bitdefender.upgrade.plist (Bitdefender SRL - installed 2019-08-12) [Loaded] com.citrix.ctxusbd.plist (? 44dc9c9f - installed 2016-09-15) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2019-10-03) [Running] com.iobit.AMCDaemon.plist (? ce7f599b - installed 2016-04-05) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-09-25) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-01-07) [Running] com.rim.BBDaemon.plist (? 9f895e8a - installed 2011-10-06) [Running] com.wdc.SmartwareDriveService.plist (? b71286b - installed 2013-11-18) [Loaded] com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 - installed 2017-01-28) [Running] com.wdc.WDSmartWareService.plist (? dbb7e753 - installed 2013-11-11) User Launch Agents: [Running] com.amazon.music.plist (App Store - installed 2017-06-19) [Running] com.bg.mfp.MFPNotificationCenter.plist (BGTECH LTD - installed 2019-02-25) [Running] com.bg.mfp.MFPUserAgent.plist (BGTECH LTD - installed 2019-02-25) [Loaded] com.cisco.videoguard6.plist (? 0 - installed 2019-05-04) [Loaded] com.cisco.videoguard6.uninstall.plist (? 0 - installed 2019-05-04) [Running] com.cisco.videoguardmonitor.plist (? 0 - installed 2019-05-04) [Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0 - installed 2017-02-22) [Not Loaded] iMac 2019-10-03.etrecheck (? 0 - installed 2019-10-03) User Login Items: Box Sync.app (? - installed 2017-03-03) (Application - /Applications/Box Sync.app) Irvue Launch Helper (App Store - installed 2019-10-03) (Modern Login Item - /Applications/Irvue.app/Contents/Library/LoginItems/Irvue Launch Helper.app) MFPMenuBarHelper (BGTECH LTD - installed 2019-09-28) (Modern Login Item - /Applications/MFP.app/Contents/Library/LoginItems/MFPMenuBarHelper.app) ScanSnap Manager.app (PFU LIMITED - installed 2017-12-05) (Application - /Applications/ScanSnap/ScanSnap Manager.app) SnappyHelper (App Store - installed 2019-10-03) (Modern Login Item - /Applications/Snappy.app/Contents/Library/LoginItems/SnappyHelper.app) Internet Plug-ins: OVSHelper: 1.1 (? - installed 2017-01-11) OfficeLiveBrowserPlugin: 12.3.6 (? - installed 2017-01-11) Flip4Mac WMV Plugin: 3.2.0.16 (? - installed 2017-01-11) AmazonMP3DownloaderPlugin1017265: AmazonMP3DownloaderPlugin 1.0.17 (? - installed 2017-01-11) CoolirisWebKitPlugin: (? - installed 2017-01-11) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2018-05-19) FlashPlayer-10.6: 32.0.0.255 (Adobe Systems, Inc. - installed 2019-09-11) DivX Web Player: 3.6.0.9 (? - installed 2017-01-11) Silverlight: 5.1.50901.0 (? - installed 2017-01-11) Flash Player: 32.0.0.255 (Adobe Systems, Inc. - installed 2019-09-11) AmazonMP3DownloaderPlugin: AmazonMP3DownloaderPlugin 1.0.17 (? - installed 2017-01-11) iPhotoPhotocast: 7.0 (Apple - installed 2017-01-11) SharePointBrowserPlugin: 14.7.0 (? - installed 2017-01-11) AdobePDFViewer: 18.011.20040 (Adobe Systems, Inc. - installed 2018-05-19) CitrixICAClientPlugIn: 12.3.0 (? - installed 2017-08-31) RL Secure Plug-In Layer: (? - installed 2017-01-11) JavaAppletPlugin: 15.0.1 (Apple - installed 2017-01-11) User Internet Plug-ins: CitrixOnlineWebDeploymentPlugin: 1.0.105 (? - installed 2013-04-25) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-05-27) BluetoothAudioPlugIn: 6.0.14 (Apple - installed 2019-08-08) AirPlay: 2.0 (Apple - installed 2019-08-08) AppleAVBAudio: 760.6 (Apple - installed 2019-08-08) BridgeAudioSP: 5.52 (Apple - installed 2019-09-04) iSightAudio: 7.7.3 (Apple - installed 2019-08-08) Safari Extensions: 1Password - App Store (installed 2019-10-03) Anti-tracker Engine - App Store (installed 2019-09-04) Anti-tracker Icon - App Store (installed 2019-09-04) Irvue Safari Helper - App Store (installed 2019-10-03) Ka-Block! - App Store (installed 2019-09-25) 3rd Party Preference Panes: Flash Player (installed 2019-08-26) Flip4Mac WMV (installed 2017-01-11) Time Machine: Time Machine information not available without Full Drive Access. 16 local snapshots Oldest local snapshot: 2019-10-02 23:16:55 Last local snapshot: 2019-10-03 22:02:57 Performance: System Load: 1.85 (1 min ago) 1.78 (5 min ago) 1.66 (15 min ago) Nominal I/O speed: 5.41 MB/s File system: 14.57 seconds Write speed: 502 MB/s Read speed: 1991 MB/s CPU Usage Snapshot: Type Overall System 3 % User 13 % Idle 85 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) syspolicyd 51.62 % (Apple) trustd (5) 24.68 % (Apple) BDCoreIssues 21.22 % (Bitdefender SRL) MFPUserAgent 12.20 % (BGTECH LTD) kernel_task 7.17 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 944 MB (App Store) EtreCheckPro 854 MB (Etresoft, Inc.) com.apple.WebKit.WebContent (5) 719 MB (Apple) BDLDaemon 632 MB (Bitdefender SRL) mdworker_shared (24) 473 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 937 KB / 150 KB (Apple) apsd 12 KB / 20 KB (Apple) cloudd 20 KB / 5 KB (Apple) rapportd 5 KB / 3 KB (Apple) netbiosd 6 KB / 2 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) syspolicyd 24 (Apple) trustd (5) 12 (Apple) BDCoreIssues 10 (Bitdefender SRL) MFPUserAgent 8 (BGTECH LTD) WindowServer 2 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 21 MB Used RAM: 7.55 GB Cached files: 8.43 GB Available RAM: 8.45 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-09-08 Disk Doctor (4.2) 2019-09-11 Adobe Flash Player (32.0.0.255) 2019-09-25 Ka-Block! (3.2) 2019-09-25 1Password 7 (7.3.2) 2019-09-25 Safari (13.0.1) 2019-09-25 Microsoft AutoUpdate (4.15.19090802) 2019-09-28 Duplicate Cleaner For iPhoto (1.18) 2019-09-28 MacFly Pro (1.0.231) 2019-09-28 Microsoft Excel (16.29.19091700) 2019-09-28 Microsoft OneNote (16.29.19090802) 2019-09-28 Microsoft Word (16.29.19091700) 2019-09-28 Microsoft PowerPoint (16.29.19091700) 2019-09-28 Microsoft Outlook (16.29.19090802) 2019-09-30 Numbers (6.0) 2019-09-30 Pages (8.0) 2019-09-30 Keynote (9.0) 2019-10-02 Irvue (2.7.5) 2019-10-02 XProtectPlistConfigData (2106) 2019-10-02 MRTConfigData (1.50) 2019-10-03 EtreCheck (5.3.3) Clean up: /Library/LaunchDaemons/com.OneDaemon.plist /System/Library/Extensions/ONEPlugIn.bundle/Contents/MacOS/ONEDaemon Executable not found Diagnostics Information (past 7 days): 2019-10-03 22:10:30 BDLDaemon Crash Executable: /Library/Bitdefender/*/BDLDaemon 2019-10-03 21:41:37 com.apple.WebKit.WebContent High CPU Use Executable: /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent End of report


Posted on Oct 4, 2019 3:04 PM

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Oct 4, 2019 3:47 PM in response to Bbaker96

Uninstall the Bitdefender antivirus software according to the developer's instructions: How to uninstall the New Bitdefender Antivirus for Mach. It is not necessary for Macs as there are no know viruses for Macs.


Uninstall Disk Doctor, MacFly Pro. Cleaning apps are not needed nor are "optimizing" apps. Contact the developer's for instructions on manually removing the app and it's support documents.


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Oct 4, 2019 7:50 PM in response to Old Toad

I have had Bit Defender on the computer for a couple years without problem. Haven't used Disk For a long time, just installed MacFly proto see if that would help with the problem... but did you see that these were actually causing the delays? Just want to know before I uninstall them...

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Oct 4, 2019 9:18 PM in response to Bbaker96

You can see for yourself "Bitdefender" is occupying an inordinate amount of your Mac's resources, consuming energy, and crashing. That's all it will ever do. I was under the impression that's something a computer virus does.


Don't use Western Digital's "drive manager" products either. They provide no beneficial function. Early versions of their software had the undesirable side effect of erasing hard disk drives.


Are you still using a BlackBerry? At least their software isn't crashing.

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Spinning ball issue on IMac 5K late 2015 running Mojave. Etrecheck included.Can anyone tell me what next to troubleshoot?

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