Spinning ball issue on IMac 5K late 2015 running Mojave. Etrecheck included.Can anyone tell me what next to troubleshoot?
Etrecheck Report
End of report
EtreCheck version: 6.0.3 (6A009)
Report generated: 2019-10-03 22:14:25
Download EtreCheck from https://etrecheck.com
Runtime: 3:29
Performance: Excellent
Problem: Beachballing
Major Issues:
Anything that appears on this list needs immediate attention.
Unsigned files - There are unsigned software files installed that could be adware and should be reviewed.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
Apps crashing - There have been numerous app crashes.
Clean up - There are orphan files that could be removed.
System modifications - There are a large number of system modifications running in the background.
32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”.
Limited drive access - More information may be available with Full Drive Access.
Hardware Information:
iMac (Retina 5K, 27-inch, Late 2015)
iMac Model: iMac17,1
1 4 GHz Intel Core i7 (i7-6700K) CPU: 4-core
16 RAM - Upgradeable
BANK 0/DIMM0 - 8 GB DDR3 1867 ok
BANK 0/DIMM1 - Empty
BANK 1/DIMM0 - 8 GB DDR3 1867 ok
BANK 1/DIMM1 - Empty
Video Information:
AMD Radeon R9 M395 - VRAM: 2 GB
iMac 5120 x 2880
Drives:
disk0 - APPLE HDD ST2000DM001 2.00 TB (Mechanical - 7200 RPM)
Internal SATA 6 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [APFS Fusion Drive] 2.00 TB
disk2 [APFS Virtual drive] 2.12 TB (Shared by 4 volumes)
disk2s1 - Macintosh HD (APFS) (Shared - 1.31 TB used)
disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 42 MB used)
disk2s3 - Recovery (APFS) [Recovery] (Shared - 510 MB used)
disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
disk1 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes)
Internal PCI 8.0 GT/s x4 Serial ATA
disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk1s2 [APFS Fusion Drive] 121.12 GB
disk2 [APFS Virtual drive] 2.12 TB (Shared by 4 volumes)
disk2s1 - Macintosh HD (APFS) (Shared - 1.31 TB used)
disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 42 MB used)
disk2s3 - Recovery (APFS) [Recovery] (Shared - 510 MB used)
disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
disk3 - WD My Passport 0748 1.00 TB
External USB 5 Gbit/s USB
Mounted Volumes:
disk2s1 - Macintosh HD
2.12 TB (Shared - 1.31 TB used - 795.00 GB free)
APFS
Mount point: /
disk2s4 - VM [APFS VM]
2.12 TB (Shared - 2.15 GB used - 795.00 GB free)
APFS
Mount point: /private/var/vm
disk4s2 - B****************r
37 MB (27 MB used - 10 MB free)
Mac OS Extended
Disk Image
Mount point: /Volumes/B****************r
Owners enabled: No
Network:
Interface en0: Ethernet
Interface en5: iPhone
Interface en1: Wi-Fi
802.11 a/b/g/n/ac
Proxy Auto Discovery
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS Mojave 10.14.6 (18G95)
Time since boot: Less than an hour
Notifications:
/Applications/Irvue.app
7 notifications
/Applications/EtreCheck.app
2 notifications
/Applications/Safari.app
73 notifications
/Library/Bitdefender/Central/Modules/com.bitdefender.vpn/Bitdefender VPN.app
2 notifications
/Library/Bitdefender/AVP/AntivirusforMac.app
65 notifications
Security:
System Status
Gatekeeper: App Store and identified developers
System Integrity Protection: Enabled
Antivirus apps: Bitdefender
Unsigned Files:
Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.cooliris.SetLaunchArch.plist
Executable: /Library/InputManagers/Cooliris/Cooliris.bundle/Contents/Resources/SetLaunchArch com.apple.Safari i386
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.citrix.ReceiverHelper.plist
Executable: /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.cisco.videoguard6.plist
Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard6/VideoGuard6.bundle/Contents/Resources/setupServer.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.citrix.ctxusbd.plist
Executable: /Library/Application Support/Citrix Receiver/ctxusbd
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.divx.dms.agent.plist
Executable: /Library/Application Support/DivX/DivXMediaServer.app/Contents/MacOS/DivXMediaServer
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.wdc.SmartwareDriveService.plist
Executable: /Library/Application Support/WD SmartWare Services/SmartwareDriveService
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.cisco.videoguard6.uninstall.plist
Executable: /bin/sh /tmp/cisco_videoguard6/condUninstall.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist
Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.seagate.SeagateStorageGauge.plist
Executable: /Library/Application Support/Seagate/Seagate Storage Gauge.app/Contents/MacOS/Seagate Storage Gauge -doautolnch '/Library/Application Support/Seagate/Seagate Storage Gauge.app'
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.rim.BBDaemon.plist
Executable: /Library/Application Support/BlackBerry/BBDaemon
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.rim.BBAlbumArtCacher.plist
Executable: /Library/Application Support/BlackBerry/RimAlbumArtDaemon
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.cisco.videoguardmonitor.plist
Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuardMonitor/VideoGuardMonitor.bundle/Contents/Resources/launch.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.fujitsu.pfu.ScanSnap.AOUMonitor.plist
Executable: /Applications/ScanSnap Online Update.localized/AutoOnlineUpdater.app/Contents/MacOS/AOUMonitor.app/Contents/MacOS/AOUMonitor
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.rim.BBLaunchAgent.plist
Executable: /Library/Application Support/BlackBerry/BBLaunchAgent.app
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist
Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.iobit.AMCDaemon.plist
Executable: /Library/Application Support/AMC/AMCDaemon -load
Launchd: /Library/LaunchDaemons/com.wdc.WDSmartWareService.plist
Executable: /Library/Application Support/WD SmartWare Services/SmartwareServiceApp.app/Contents/MacOS/SmartwareServiceApp
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.citrix.ServiceRecords.plist
Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords
Details: Exact match found in the whitelist - probably OK
Login Item: /Applications/Box Sync.app
32-bit Applications:
116 32-bit apps
Kernel Extensions:
/Library/Application Support/Citrix Receiver
[Not Loaded] CitrixGUSB.kext (12.3.0 - SDK 10.9)
/Library/Extensions
[Loaded] FileProtect.kext (1.1 - SDK 10.12)
[Loaded] SelfProtect.kext (1.2.12 - SDK 10.9)
[Loaded] TMProtection.kext (5.0.0 - SDK 10.14)
Startup Items:
ProTec6 Path: /Library/StartupItems/ProTec6
System Launch Agents:
[Not Loaded] 15 Apple tasks
[Loaded] 168 Apple tasks
[Running] 117 Apple tasks
System Launch Daemons:
[Not Loaded] 35 Apple tasks
[Loaded] 183 Apple tasks
[Running] 116 Apple tasks
Launch Agents:
[Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2010-09-27)
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-08-07)
[Running] com.bitdefender.antivirusformac.plist (Bitdefender SRL - installed 2019-09-04)
[Loaded] com.citrix.AuthManager_Mac.plist (? 1ce99fae - installed 2016-09-15)
[Running] com.citrix.ReceiverHelper.plist (? bbfad3f1 - installed 2016-09-15)
[Running] com.citrix.ServiceRecords.plist (? 8e6543d - installed 2016-09-15)
[Not Loaded] com.cooliris.SetLaunchArch.plist (? 1b2f7fcd - installed 2010-02-25)
[Loaded] com.divx.dms.agent.plist (? bf9bdaf7 - installed 2016-06-21)
[Loaded] com.divx.update.agent.plist (? a041d049 - installed 2016-06-03)
[Running] com.fujitsu.pfu.ScanSnap.AOUMonitor.plist (? 1d61e789 - installed 2016-01-07)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-10-03)
[Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-10-03)
[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-09-25)
[Loaded] com.paragon.updater.plist (Paragon Software GmbH - installed 2013-09-11)
[Running] com.rim.BBAlbumArtCacher.plist (? e61f56c4 - installed 2011-10-06)
[Running] com.rim.BBLaunchAgent.plist (? dcf2726d - installed 2011-11-12)
[Running] com.seagate.SeagateStorageGauge.plist (? 502453cc - installed 2010-05-13)
Launch Daemons:
[Other] com.OneDaemon.plist (? 24a7e75a - installed 2009-08-25)
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-08-07)
[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-08-07)
[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-08-26)
[Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-08-22)
[Running] com.bg.mfp.MFPDaemon.plist (BGTECH LTD - installed 2019-09-28)
[Loaded] com.bitdefender.AuthHelperTool.plist (Bitdefender SRL - installed 2019-09-04)
[Not Loaded] com.bitdefender.agent.plist (Bitdefender SRL - installed 2019-09-06)
[Loaded] com.bitdefender.upgrade.plist (Bitdefender SRL - installed 2019-08-12)
[Loaded] com.citrix.ctxusbd.plist (? 44dc9c9f - installed 2016-09-15)
[Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2019-10-03)
[Running] com.iobit.AMCDaemon.plist (? ce7f599b - installed 2016-04-05)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-09-25)
[Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-01-07)
[Running] com.rim.BBDaemon.plist (? 9f895e8a - installed 2011-10-06)
[Running] com.wdc.SmartwareDriveService.plist (? b71286b - installed 2013-11-18)
[Loaded] com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 - installed 2017-01-28)
[Running] com.wdc.WDSmartWareService.plist (? dbb7e753 - installed 2013-11-11)
User Launch Agents:
[Running] com.amazon.music.plist (App Store - installed 2017-06-19)
[Running] com.bg.mfp.MFPNotificationCenter.plist (BGTECH LTD - installed 2019-02-25)
[Running] com.bg.mfp.MFPUserAgent.plist (BGTECH LTD - installed 2019-02-25)
[Loaded] com.cisco.videoguard6.plist (? 0 - installed 2019-05-04)
[Loaded] com.cisco.videoguard6.uninstall.plist (? 0 - installed 2019-05-04)
[Running] com.cisco.videoguardmonitor.plist (? 0 - installed 2019-05-04)
[Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0 - installed 2017-02-22)
[Not Loaded] iMac 2019-10-03.etrecheck (? 0 - installed 2019-10-03)
User Login Items:
Box Sync.app (? - installed 2017-03-03)
(Application - /Applications/Box Sync.app)
Irvue Launch Helper (App Store - installed 2019-10-03)
(Modern Login Item - /Applications/Irvue.app/Contents/Library/LoginItems/Irvue Launch Helper.app)
MFPMenuBarHelper (BGTECH LTD - installed 2019-09-28)
(Modern Login Item - /Applications/MFP.app/Contents/Library/LoginItems/MFPMenuBarHelper.app)
ScanSnap Manager.app (PFU LIMITED - installed 2017-12-05)
(Application - /Applications/ScanSnap/ScanSnap Manager.app)
SnappyHelper (App Store - installed 2019-10-03)
(Modern Login Item - /Applications/Snappy.app/Contents/Library/LoginItems/SnappyHelper.app)
Internet Plug-ins:
OVSHelper: 1.1 (? - installed 2017-01-11)
OfficeLiveBrowserPlugin: 12.3.6 (? - installed 2017-01-11)
Flip4Mac WMV Plugin: 3.2.0.16 (? - installed 2017-01-11)
AmazonMP3DownloaderPlugin1017265: AmazonMP3DownloaderPlugin 1.0.17 (? - installed 2017-01-11)
CoolirisWebKitPlugin: (? - installed 2017-01-11)
AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2018-05-19)
FlashPlayer-10.6: 32.0.0.255 (Adobe Systems, Inc. - installed 2019-09-11)
DivX Web Player: 3.6.0.9 (? - installed 2017-01-11)
Silverlight: 5.1.50901.0 (? - installed 2017-01-11)
Flash Player: 32.0.0.255 (Adobe Systems, Inc. - installed 2019-09-11)
AmazonMP3DownloaderPlugin: AmazonMP3DownloaderPlugin 1.0.17 (? - installed 2017-01-11)
iPhotoPhotocast: 7.0 (Apple - installed 2017-01-11)
SharePointBrowserPlugin: 14.7.0 (? - installed 2017-01-11)
AdobePDFViewer: 18.011.20040 (Adobe Systems, Inc. - installed 2018-05-19)
CitrixICAClientPlugIn: 12.3.0 (? - installed 2017-08-31)
RL Secure Plug-In Layer: (? - installed 2017-01-11)
JavaAppletPlugin: 15.0.1 (Apple - installed 2017-01-11)
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: 1.0.105 (? - installed 2013-04-25)
Audio Plug-ins:
AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-05-27)
BluetoothAudioPlugIn: 6.0.14 (Apple - installed 2019-08-08)
AirPlay: 2.0 (Apple - installed 2019-08-08)
AppleAVBAudio: 760.6 (Apple - installed 2019-08-08)
BridgeAudioSP: 5.52 (Apple - installed 2019-09-04)
iSightAudio: 7.7.3 (Apple - installed 2019-08-08)
Safari Extensions:
1Password - App Store (installed 2019-10-03)
Anti-tracker Engine - App Store (installed 2019-09-04)
Anti-tracker Icon - App Store (installed 2019-09-04)
Irvue Safari Helper - App Store (installed 2019-10-03)
Ka-Block! - App Store (installed 2019-09-25)
3rd Party Preference Panes:
Flash Player (installed 2019-08-26)
Flip4Mac WMV (installed 2017-01-11)
Time Machine:
Time Machine information not available without Full Drive Access.
16 local snapshots
Oldest local snapshot: 2019-10-02 23:16:55
Last local snapshot: 2019-10-03 22:02:57
Performance:
System Load: 1.85 (1 min ago) 1.78 (5 min ago) 1.66 (15 min ago)
Nominal I/O speed: 5.41 MB/s
File system: 14.57 seconds
Write speed: 502 MB/s
Read speed: 1991 MB/s
CPU Usage Snapshot:
Type Overall
System 3 %
User 13 %
Idle 85 %
Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)
syspolicyd 51.62 % (Apple)
trustd (5) 24.68 % (Apple)
BDCoreIssues 21.22 % (Bitdefender SRL)
MFPUserAgent 12.20 % (BGTECH LTD)
kernel_task 7.17 % (Apple)
Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)
EtreCheck 944 MB (App Store)
EtreCheckPro 854 MB (Etresoft, Inc.)
com.apple.WebKit.WebContent (5) 719 MB (Apple)
BDLDaemon 632 MB (Bitdefender SRL)
mdworker_shared (24) 473 MB (Apple)
Top Processes Snapshot by Network Use:
Process (count) Input / Output (Source - Location)
mDNSResponder 937 KB / 150 KB (Apple)
apsd 12 KB / 20 KB (Apple)
cloudd 20 KB / 5 KB (Apple)
rapportd 5 KB / 3 KB (Apple)
netbiosd 6 KB / 2 KB (Apple)
Top Processes Snapshot by Energy Use:
Process (count) Energy (0-100) (Source - Location)
syspolicyd 24 (Apple)
trustd (5) 12 (Apple)
BDCoreIssues 10 (Bitdefender SRL)
MFPUserAgent 8 (BGTECH LTD)
WindowServer 2 (Apple)
Virtual Memory Information:
Physical RAM: 16 GB
Free RAM: 21 MB
Used RAM: 7.55 GB
Cached files: 8.43 GB
Available RAM: 8.45 GB
Swap Used: 0 B
Software Installs (past 30 days):
Install Date Name (Version)
2019-09-08 Disk Doctor (4.2)
2019-09-11 Adobe Flash Player (32.0.0.255)
2019-09-25 Ka-Block! (3.2)
2019-09-25 1Password 7 (7.3.2)
2019-09-25 Safari (13.0.1)
2019-09-25 Microsoft AutoUpdate (4.15.19090802)
2019-09-28 Duplicate Cleaner For iPhoto (1.18)
2019-09-28 MacFly Pro (1.0.231)
2019-09-28 Microsoft Excel (16.29.19091700)
2019-09-28 Microsoft OneNote (16.29.19090802)
2019-09-28 Microsoft Word (16.29.19091700)
2019-09-28 Microsoft PowerPoint (16.29.19091700)
2019-09-28 Microsoft Outlook (16.29.19090802)
2019-09-30 Numbers (6.0)
2019-09-30 Pages (8.0)
2019-09-30 Keynote (9.0)
2019-10-02 Irvue (2.7.5)
2019-10-02 XProtectPlistConfigData (2106)
2019-10-02 MRTConfigData (1.50)
2019-10-03 EtreCheck (5.3.3)
Clean up:
/Library/LaunchDaemons/com.OneDaemon.plist
/System/Library/Extensions/ONEPlugIn.bundle/Contents/MacOS/ONEDaemon
Executable not found
Diagnostics Information (past 7 days):
2019-10-03 22:10:30 BDLDaemon Crash
Executable: /Library/Bitdefender/*/BDLDaemon
2019-10-03 21:41:37 com.apple.WebKit.WebContent High CPU Use
Executable: /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
End of report
Posted on Oct 4, 2019 3:04 PM
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