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No sound from iPhone when charging

I seem to have a problem with my new iPhone 11 pro max in that I can’t get it to play any sound when it is plugged in to a charging cable. It was working ok earlier this morning but just stopped. Sound is fine if I unplug.


any ideas?

iPhone 11 Pro Max

Posted on Oct 5, 2019 3:14 AM

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Question marked as Top-ranking reply

Posted on Oct 7, 2019 11:40 AM

Hey Kaz_GL6,


Thanks for using Apple Support Communities! I understand when your iPhone is connected to charge, you're not able to hear any sound. I definitely want to look into this with you and get you on the path to resolution.


To start, I recommend taking a look at the resource below. This goes over some general troubleshooting steps to take when you're unable to hear sound from your iOS device.


If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker


If those steps don't help, I would like to get a bit more information on what's happening so we can continue working toward a resolution.


Does this happen with multiple chargers?


Are you using an Apple brand charger?


Are you charging with a wall outlet, another device, or in the car?


Thanks again, and have a great day!

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Question marked as Top-ranking reply

Oct 7, 2019 11:40 AM in response to Kaz_GL6

Hey Kaz_GL6,


Thanks for using Apple Support Communities! I understand when your iPhone is connected to charge, you're not able to hear any sound. I definitely want to look into this with you and get you on the path to resolution.


To start, I recommend taking a look at the resource below. This goes over some general troubleshooting steps to take when you're unable to hear sound from your iOS device.


If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker


If those steps don't help, I would like to get a bit more information on what's happening so we can continue working toward a resolution.


Does this happen with multiple chargers?


Are you using an Apple brand charger?


Are you charging with a wall outlet, another device, or in the car?


Thanks again, and have a great day!

Reply

Oct 9, 2019 2:12 AM in response to Joseph_S.

I think I followed a lot, if not all, of those steps on the day - sound was OK except when plugged in.


Since this happened, there has been an iOS update, the apps I was using have been updated and I've tried different cables, and this issue hasn't happened again. So, I don't think I'll ever get to the bottom of it.


Fingers crossed it was a one-off.

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No sound from iPhone when charging

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