Wrong Trade-in kit
Apple sent me a return kit for a Apple Watch and I am returning a phone. How do I get the proper kit? Can I go to the Apple store to return the phone?
iPhone X
Contact Apple to fix this. Apple does not process trade-ins, rather this is done by a third-party. If, on the other hand, you are returning a defective phone for a replacement (not a trade-in) then Apple handles it.
Contacting Apple Customer and Support Service
- Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
- Primary support help at Contact Support.
- To contact product and tech support: Contacting Apple for support and service including international calling numbers.
- For Mac App Store: Apple - Support - Mac App Store.
- For iTunes: Apple - Support - iTunes.