I was erroneously billed for an Apple Music subscription which I have never used.

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Level 1

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I was erroneously billed for an Apple Music subscription which I have never used.

I was erroneously billed for an Apple Music subscription which I have never used. Apple does not provide a way to request a refund of this erroneous charge. I canceled the subscription but find no way to request a refund for a service that I did not order and have never used.

I have a google play subscription and have no reason to subscribe to an additional music service.

Its interesting how apple provides assistance for erroneous billing from 3rd party vendors, but blocks any requests regarding their services and erroneous billing.

Where do I sent a request/complaint?

Posted on Oct 6, 2019 3:17 PM

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Answer 1

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King_Penguin

Level 10

334,162 points

Oct 7, 2019 12:43 AM in response to laserMan1

Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com

Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

Or use the 'contact support' link at the top right of every page on here

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I was erroneously billed for an Apple Music subscription which I have never used.

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