You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iCloud File restoring / recovery problem

So I have borrowed a MacBook Pro from my friend and logged in my iCloud, then after use I unclicked the function of iCloud files and now all my files on iCloud IS DELETED when I back home and using my own computer. I can only save files in a folder in my rubbish bin and still lots of them are missing.


Action token:

Recovering the files on Apple iCloud.com but it keep telling me there is problem.


and I can't reach any people from Apple to ask, need some help.

Mac Pro

Posted on Oct 7, 2019 8:31 AM

Reply
2 replies

Oct 7, 2019 9:45 AM in response to AI CE

You borrowed a Mac from a friend and signed out his Apple ID from system preferences > iCloud , and then signed in with your Apple ID and password , the iCloud data start syncing from the server in which iCloud files were are also there , and then you turned off the iCloud drive .



If you had clicked on keep a copy , the files are in the home folder and are archived , but then you came back with your Mac at a different place , that is your home and then again signed in with your Apple ID and password , if you set up iCloud Drive and check the box of desktop and documents see the articles https://support.apple.com/en-in/HT204025

https://support.apple.com/en-us/HT206985

https://support.apple.com/en-gb/guide/mac-help/mchlp1774/10.14/mac/10.14


All the data ( files are saved on the server and will start syncing , make sure you are using the iCloud data in designated limits it could be free 5GB or the plan purchased from the apple , the excessive files will not save on the server , also the files should be compatible .


In your friends Mac , if you had clicked on remove from this Mac , the files are still on the server , also you might had created a folder and moved some files in it , the reset of files are given what type of permissions is there no access or what https://support.apple.com/en-in/guide/mac-help/mchlp1203/mac

And what permissions were given ?


You can once again sign in with same Apple ID and password of your friend and your Mac on the same network https://support.apple.com/en-ke/HT204053 , once all data ( files ) are synced 100 % , move the files into your computer at download folder see the article https://support.apple.com/en-gb/guide/mac-help/mchl1a02d711/10.14/mac/10.14

And then your friend can sign out his Apple ID account from his Mac https://support.apple.com/en-in/HT208242 and should click on don't keep on copy for all applications , in this way your data will not download to his computer and your Mac will be disconnected .

The files are within download folder , you will not found files by clicking on advanced and restoring files as you have not deleted files and they are not gone to recently deleted folder and kept for 30 days , as after 30 days they are deleted permanently from the server .


Nov 1, 2019 2:22 AM in response to AI CE

Problem solved by calling to Apple, and iCloud's engineer has received all files from their server. Files will start downloading from iCloud to the position it was and some files are in rubbish bin of the computer.


One important notes is that

even Apple don't know what kind of files are being recovered from you;

your files maybe in rubbish bin if you don't find them;

don't delete the files yourself from any computer before you follow Apple's way replied by @tygb


Suggestion about warming for users who is going to delete / move files more than 50% from its iCloud is given to Apple.

iCloud File restoring / recovery problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.