I gave up. I had numerous problems with syncing photos and people being recognized- takes days for the library to be read after waiting days for the photos to sync. It’s not like I have a ton either - about 8 thousand. It was with night Sierra and iTunes on a 7. I don’t use the cloud or iPhoto but sync with a cable and straight folders from iTunes - now finder....
spent hours and hours on the phone trying to just get it to work the way it should and used to - with no luck.... gave up. Heck, every time I’d plug in the phone in the phone, it’d sync 400 to 4000 photos every time even though I’d made no changes or additions.
id switch back to MS if they had us based cs that you could ever get on the phone (without having to log in to another ID and password and pay extra for) AND understand and if I didn’t have to use apple calendars
are your pics in the cloud? Mine aren’t. I know it’s weird, but it seems to me that it’s intentional to get users to move to the cloud, ie to pay for more storage.