Macbook pro 2018 haptic feedback not working

Since the last time I posted on this discussion. My haptic feedback has come to life although in one day it disappeared but it worked again.!

What I did after I tried all the possible solutions (SMC,NVRAM,etc..)

I was monitoring the logs in Console Application while the haptic feedback was dead then suddenly the haptic feedback worked but it was so weak and was fading and I noticed that the moment when it faded the console printed some logs of a third party application called "Battery Monitor" from App Store. So I deleted that app and the haptic feedback worked properly!!

I'm pretty sure the solution that I gave above is not the suitable solution for this issue because I tried to run on safe mode, creating different user where that application is not running or not installed, I even tried to boot macOS from external drive and no haptic feedback.

I think the problem is if your haptic feedback comes and goes the problem is from the battery of the MacBook and it doesn't matter if it the battery is new or old because my battery is having only 195 cycles. What I'm trying to say is the battery doesn't provide the proper amount of power to run the haptic feedback.

So my suggestions are:

• Rest your MacBook for a quite of time.
• Do not put your MacBook on sleep for long time (Because as I mentioned earlier in the beginning when it worked and in one day it disappeared because I let my MacBook on sleep over 12 hours)
• Try to make the click of your trackpad to light clicks so at least you can have a non annoying experience.
• Use your MacBook normally and hope that the haptic feedback will work by itself 🤞

Hello vernon291!

Thanks for reaching out to the Apple Support Communities. From your message I understand that you’re having issues where the Force Touch trackpad is only working intermittently. Sometimes there is no haptic feedback. If that is correct, begin by following the troubleshooting steps below.

Be sure to test the trackpad after each step:

1 - Restart your MacBook Pro: Go to the Apple menu in the top left corner of your screen > Restart. 

2 - If the issue persists, restart in safe mode and test again: Use safe mode to isolate issues with your Mac. 

3 - If still occurring in safe mode you’ll need to create a new user and test it out again. This article will show you how: How to test an issue in another user account on your Mac.

4 - Lastly, power is required for the Force Touch trackpad to provide haptic feedback. The System Management Controller (SMC) works with the power management of the MacBook Pro. Follow these steps to reset the SMC: How to reset the System Management Controller (SMC) on your Mac .

Let me know if this is helpful. 

Enjoy the day

Hello vernon291,

If the issue is persisting when you have created a new user, you'll want to have the MacBook Pro evaluated in person. This page will help you locate the nearest service providers in your region: Apple - Find Locations - Location Selector.

Cheers

I'm also having the same issue with my mbp 2017 from last month.

I did the same steps that Becky_22 suggested and sometimes it works and sometimes don't

I went to Apple Authorised Service and I talked to them about this issue and they offered a full top case replacement with the cost of over $400 !!

I have begun to adopt that my laptop is having no sound or vibration when I'm clicking with a laptop that cost over $1500 with a lot of effort I put for keeping it clean and save while I have an old PC laptop with zero caring that still to this day works fine with no faults in hardware components.

For me the haptic feedback may work for minutes to a whole day by itself and then stops working for a day and then comes back so like that it happens for me.

It's really an annoying issue though it's minor issue and I can't fix that because Apple will ask for the whole case replacement and it's not worth it to spend over $400 for that.

I'm pretty sure the solution for this could be and small replacement for a cable or even the whole trackpad but I can't do that because of Apple's policy of repairing partial components inside the MacBook so either you change the whole case or nothing !!

Hi,

I have the exact same problem. It worked fine for one year and right when the warrenty ended the haptic feedback stopped vibrating. Feels really bad to press on this non clicking metal trackpad.

I have tried all suggestions and i just factory reseted my mac and still no diffrence.

This is proberly som software issue that shut down the haptic feedback.

Please if anybody know what to do because i do not enjoy using my macbook anymore.