Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Notes not syncing or uploading to iCloud After iOS 13 Update

I'm having an issue where, after updating my devices to iOS 13, notes from the Apple Notes app are either not syncing, randomly syncing, or syncing only after a prolonged delay (e.g. days) between my iPhone and iPad. I've tried signing out and back in to iCloud and have removed and reinstalled the Notes app on both devices. I've ensured that the OS on both devices has been updated to the current version. Interestingly, If I have the notes app open on my iPhone, I still get the notification in the dock on my iPad that the notes app is open on my phone, but the notes still fail to sync, or at best, some notes randomly sync hours or days later, between the two devices. I noticed that if I create a note in the notes app through the iCloud website, the note downloads to both my devices immediately, but notes created on my devices fail to upload.


Has anyone else had this issue and found a solution? Is this a known bug in iOS 13, similar to one with the Reminders app (which I don't seem to be having)?

Posted on Oct 8, 2019 3:55 AM

Reply
Question marked as Best reply

Posted on Oct 31, 2019 6:12 PM

Hi all,


I have resolved the issue.


I have had the same problem as everyone  - Notes not syncing between my iPhone, iPad, MBA - all with the latest OS. I tried everything recommended and ended transferring all my notes to sit on my iPhone - then deleted all notes out of the iPad and MBA and switched iCloud off for Reminders and Notes on all three devices.


I then backed up my phone so at least I had a copy of my notes (I used iexplorer to look into the backup to make sure all of my Notes were there).


I periodically switched iCloud back on in the iPad and iPhone and attempted to create notes and see if they would sync. They did not. My wife created a note on her phone and shared it with me - and that synced as we both made changes, although it was not instant as it had been prior to the iOS upgrades.


So until yesterday things were still not working.


Then I did the following:

  • switched off iCloud again on all devices.
  • deleted all notes on the iPad, MBA and deleted any notes in the 'recently deleted folder'.
  • logged into the iCloud account to access Notes via the browser and deleted all notes/folders - including notes in the recently deleted folder.
  • The only notes left were the 480 notes I'd transferred to the 'On my iPhone' folder on my iPhone. If you don't have this option in Notes you have to go to Settings/Notes and switch it on.
  • Then I did this (this is what I think resolved the issue). I went to Settings/Passwords & Accounts/iCloud/iCloud/Manage Storage - and I looked down the list to see how much data Notes had stored in iCloud (obviously it should be zero as I had deleted all Notes out of iCloud). It was 2.2GB - ranked 5th after iCloud Drive, Photos, Messages, Backups. Obviously something was jammed in there.
  • So I swiped left and the option comes up to Delete Data. I hit that option and I think it says 'This will delete all Notes in iCloud and on you iPhone' - I say yes or OK or whatever it asked. It didn't delete the Notes I had 'On my IPhone' - but I guess it deleted whatever was stuck in iCloud.
  • I waited for 30 minutes. Then switched on iCloud on my phone, and tested making notes on my phone, and in iCloud via the browser and it all synced immediately. I then added my iPad - and the same - all synced immediately - then added my MBA and notes synced immediately between all four. I then copied a folder from my 'On my iPhone' folder - to the iCloud folder - and it immediately synced the folder and all the notes it contained between all my phone, iPad, MBA and iCloud. I then copied all the folders - and all other notes have now synced between all devices. Each account has 480 notes.
  • If you are going to follow these instructions the only thing I would do differently is use my MBA to hold all the notes in the 'On My Mac' folder. If you don't have this folder you have to switch it on in Preferences. It is easier to use a mouse to move folders around.


I'll report back if I have any problems, but it seems I have resolved this issue.


Good luck all.

Similar questions

537 replies

Nov 3, 2019 1:32 AM in response to SpangleB

On Evernote: as soon as I open the app on two or more devices, it blocks access to all of them and wants me to take a paid upgrade to access my notes on all my devices, unless I log out on all but one.


And there is a lot of suggested news items and advertising going on.


And the there is the problem of migrating, and lack of integration.


I am no longer a fan.

Nov 3, 2019 4:45 AM in response to smccorkle13

I found that apps also will not update in the App Store. They just stall on both iPad and iPhoneX with iOS 13.2. Likewise Notes synching issues as discussed. I simply restarted both devices and it works again. I’ve had to restart my iPhone twice in the past few days to correct the issue. Not sure why this works of for how long, but I hope they fix this ASAP!!

Nov 3, 2019 9:37 AM in response to jeffbod

BTW I'm not migrating 1300 notes from Notes, I'll keep them as archives in Notes and will migrate as PDF only the relevant ones to Notability. The rest stay put on my device or on iCloud when Apple will fix their faulty syncing. Bought Notability a few years back and for an Apple pencil user it is one of the best choice with multi-platform apps. Good luck!

Nov 3, 2019 12:02 PM in response to pg2001

Huge caveat here. I have just followed this advice - except I only followed part of it - and I have lost all of my notes. Every single one. They're permanently deleted and not recoverable. Earthquakes are disasters so, I won't go that far, but this will seriously inconvenience my life. All because I missed the first instruction: Turn off iCloud on all devices. Please don't make the same mistake! BTW, I don't know if this advice works ...

Nov 4, 2019 10:25 AM in response to smccorkle13

Guys, I posted vigorously at the onset of this issue earlier and ever since followed this thread very closely, trying to find bits and pieces of information which could help me get my workflow back on track. Thus far it looks like the note syncing issue is here to stay... for a while.


After tinkering with console and closely watching the errors that occur, I came up with a plan. And yes, it's a sub-optimal solution. Not even a solution, but a very crude band-aid.


Here is a quick gist: note sync fails on some attachments and some sort of timeout kicks in, after which sync fails again and this process perpetuates itself. If you removed suspect notes from the icloud account, sync would resume. So the idea is to move all notes to a local account on mac, clear all notes from icloud and manually reintroduce handful of critically important notes back into icloud, but make sure these important notes don't have any attachments -- just text.


I decided to keep just 6 most important notes in icloud and have no attachments in them. 5 days in and things have been working ok thus far.


Inconvenient? Yes. I now have to guard my laptop as a praised possession for a while as it has all my notes. Once the problem is fixed by apple, I'll return my locally stored notes from my mac to icloud.

Nov 4, 2019 2:18 PM in response to smccorkle13

pg2001’s response on 31st October at 6:12pm worked for me and my partner. We both have iPhone 7s, iPadAir2s and Windows 10pcs. We aren’t very knowledgeable when dealing with tech problems, and more often than not blame our own ineptitude rather than any software or hardware problem. But the sudden failure of synchronisation of notes on our normally reliable Apple devices coincident with updating to iOS13.1 and continuing with 13.2 seemed to be too much of a coincidence. Apple support were their usual courteous selves - but couldn’t deliver a solution.

pg2001’s confident opening assertion “I have resolved the issue” and clear direction was easy for us non techies to follow, and translation for Windows users no problem not too tricky.

Speed and reliability of synchronisation has now returned to normal. We both found a few hundred kB in use even after removing all iCloud notes, and following pg’s direction got rid of the trash, and we’re now back to our normal synchronous selves.

Nov 4, 2019 9:41 PM in response to Mordasov

This does not fully work. Certain notes are getting hung up on the sync.. hard to tell whether it’s a locked note or a certain graphic or handwritten, but something makes it hang. If you had all text notes you are probably good.. but if you use handwriting photos and videos this may not work. I even tried ONE note at a time and the wrong single note would hang.

Think Apple needs to fix this but doubt they will. Seems like a good business opportunity for someone to do a better functioning version of this app.

Nov 5, 2019 12:15 AM in response to hc2008

Regarding cleanup and syncing notes with attachments: would a link in a text be considered an attachment? If not, then that means there is a way out by not using graphics of any kind. Seems a shame, but maybe notes with images is just a bit much for now. Until this is solved, I will try the workaround of keeping those tricky notes (and locked ones) on my Mac only.

Nov 5, 2019 2:31 PM in response to Mordasov

Thank you so so so so much. This resolved my issue as mine had stoped syncing. I lost quite abit of data too.


3 calls to apple support didn't fix this, and in the end I did these steps and it worked. I couldn't wait for 'engineering to investigate' as I expect a fix wouldn't make it for a while, plus I feared there was corrupted data from the upgrade.


Thank you thank you thank you

Nov 5, 2019 9:45 PM in response to ChocsCoffee

Just a quick follow up from my post earlier — All devices finally synchronized fully, so while these workarounds might eventually work, I am still paranoid and don't trust my notes to be up to date everywhere all of the time, an integral aspect of iCloud's value.


I would, however, certainly trust it again — as if it never happened — if Apple fixed the problem and acknowledged it in the release notes.

Nov 6, 2019 2:51 AM in response to smccorkle13

so what I have discovered is: Notes entered on iphone are syncing to MacBook. If Notes are deleted from iCloud in settings on iphone, after restarting Notes, all notes in iCloud from Macbook are synced until the first change is made on the MacBook. The Notes App on the iphone then stops syncing. The only way round at present is to keep deleting Notes from the iphone to get updated data from the MacBook or other device .

THANKS APPLE for all your support.

Notes not syncing or uploading to iCloud After iOS 13 Update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.