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User profile for user: Doug Young
Doug Young Author
User level: Level 1
40 points

Sidecar is greyed out in System Preferences.

I'm using a current iMac (9th gen 6 Core i5) and a current iPad Pro.

The iMac is on Catalina and the iPad on 13.1.2


Sidecar is greyed out.


I've tried restarting the Mac and the iPad too.

I use ethernet with the Mac, but have switched over to WiFi and checked that the iPad is on the same network.


I've also tried a USBC cable between the iPad and iMac.


Nothing.


Anyone else having the same experience?

What magical incantation am I missing?

iMac Line (2012 and Later)

Posted on Oct 8, 2019 6:38 AM

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User profile for user: chuck_3rd
chuck_3rd
User level: Community Specialist

Posted on Oct 9, 2019 6:46 PM

Hi Doug Young and thanks for being a part of Apple Support Communities.


I see you're having some difficulty with the new Sidecar feature between a Mac and an iPad Pro. You've also done some great troubleshooting on your own already. Try these:


Toggle Handoff off and back on for both devices.


Use Handoff to continue a task on your other devices - Apple Support


Toggle Bluetooth off and back on for both devices.


Reset the user permissions:


Resolve issues caused by changing the permissions of items in your home folder - Apple Support


Finally, try setting up a test user account and test there.


How to test an issue in another user account on your Mac - Apple Support


If none of that resolves the issue, contact Apple Support and let them know you have already taken all of these steps.


Contact - Official Apple Support

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Question marked as Top-ranking reply
User profile for user: chuck_3rd
chuck_3rd
User level: Community Specialist

Oct 9, 2019 6:46 PM in response to Doug Young

Hi Doug Young and thanks for being a part of Apple Support Communities.


I see you're having some difficulty with the new Sidecar feature between a Mac and an iPad Pro. You've also done some great troubleshooting on your own already. Try these:


Toggle Handoff off and back on for both devices.


Use Handoff to continue a task on your other devices - Apple Support


Toggle Bluetooth off and back on for both devices.


Reset the user permissions:


Resolve issues caused by changing the permissions of items in your home folder - Apple Support


Finally, try setting up a test user account and test there.


How to test an issue in another user account on your Mac - Apple Support


If none of that resolves the issue, contact Apple Support and let them know you have already taken all of these steps.


Contact - Official Apple Support

Reply

Sidecar is greyed out in System Preferences.

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