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User profile for user: chantal215
chantal215 Author
User level: Level 1
4 points

can't connect with JBL Flip 4

hello


with new iOS 13 I cannot connect my bbl speaker anymore

I tried already restart

resetting my settings nothing seems to work

iPhone XS

Posted on Oct 8, 2019 9:05 AM

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Question marked as Top-ranking reply
User profile for user: chris_g1
chris_g1
User level: Community Specialist

Posted on Oct 10, 2019 8:54 AM

Hi chantal215,


Thank you for using the Apple Support Communities! It's my understanding that you're unable to connect your Bluetooth speaker with your iPhone after updating to iOS 13. I'd like to help.


It sounds like you took some good steps so far. I'd like to have you confirm you're following the set up and pair process shown here: Use Bluetooth accessories with Apple Watch - Apple Support. You'll also find some troubleshooting steps in this article, which I would like to have you complete, under the 'Get help' section. If the behavior remains, please respond to the following questions:


-When you attempt to connect to your Bluetooth speaker, is it no longer appearing in the list of devices on your iPhone? Or, do you see it in the list, but when you tap on it, you get an error?

-Do you also have the same issue when you connect a different Bluetooth accessory to your iPhone? 

-Is your iPhone now updated to the latest iOS 13.1.2 version?


Thank you for your post!



Regards.

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Question marked as Top-ranking reply
User profile for user: chris_g1
chris_g1
User level: Community Specialist

Oct 10, 2019 8:54 AM in response to chantal215

Hi chantal215,


Thank you for using the Apple Support Communities! It's my understanding that you're unable to connect your Bluetooth speaker with your iPhone after updating to iOS 13. I'd like to help.


It sounds like you took some good steps so far. I'd like to have you confirm you're following the set up and pair process shown here: Use Bluetooth accessories with Apple Watch - Apple Support. You'll also find some troubleshooting steps in this article, which I would like to have you complete, under the 'Get help' section. If the behavior remains, please respond to the following questions:


-When you attempt to connect to your Bluetooth speaker, is it no longer appearing in the list of devices on your iPhone? Or, do you see it in the list, but when you tap on it, you get an error?

-Do you also have the same issue when you connect a different Bluetooth accessory to your iPhone? 

-Is your iPhone now updated to the latest iOS 13.1.2 version?


Thank you for your post!



Regards.

Reply

can't connect with JBL Flip 4

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