USB-C Ethernet Adaptor no longer works

Just updated to Catalina and it appears my StarTech USB-C Ethernet adaptor(Model us1gc30a) no longer works nor my StarTech USB hub with ethernet(Model ST3300G3UA). It appears to use the RealTek chipset if that helps.


Anyone have any ideas besides wait?

Posted on Oct 8, 2019 9:51 AM

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10 replies

Oct 18, 2019 12:53 AM in response to Jason Bryant

Ive got the same problem. The only solution I found with my Realtek is to shutdown the system, every time when you unplug the device. Remember shut down not restart. This is very important! I think that this is a problem with paring or sandboxing the device. I tried with three different cards and problem was the same.



My Chip Info


Product ID: 0x8153

Vendor ID: 0x0bda  (Realtek Semiconductor Corp.)

Version: 30.00


Any idea how to report this bug?!

Oct 18, 2019 6:00 AM in response to UsusOne

UsusOne Said:

There is no working driver for my RTL8153. I wrote an email to Realtek. I'm not surprise if they will not replay :)

———-


Catalina is only 64-bit! A Virtual Machine (VM) can be either 32-bit or 64-Bit


Well whatever the device, I gotta hunch that if it’s not working with Catalina, yet it is still operating with your VM, then it’s indeed no more than 32-bit drivers or an app trying to be installed, and not 64-bit like Catalina is designed for. So, ask the Web master of the site for the 64-bit drivers or App required.

Oct 18, 2019 6:09 AM in response to TheLittles

The guy asked for a solution, I gave one that was working for me. After your post I start digging and realised that there might be something wrong with drivers which was odd anyway. As far as I can remember I have not installed any on my Mojave and RTL was running out of the box like a charm...


Right now it's working without any official RTL driver but you need to shutdown your laptop every time you unplug your usb-c to ethernet device.


USB 3.1 Bus:


Host Controller Driver: AppleIntelCNLUSBXHCI

PCI Device ID: 0xa36d

PCI Revision ID: 0x0010

PCI Vendor ID: 0x8086


BillBoard Device:


Product ID: 0x5400

Vendor ID: 0x0bda (Realtek Semiconductor Corp.)

Version: 1.04

Serial Number: 123456789ABCDEFGH

Speed: Up to 12 Mb/s

Manufacturer: Realtek

Location ID: 0x14300000 / 1

Current Available (mA): 500

Current Required (mA): 0

Extra Operating Current (mA): 0


USB 3.1 Bus:


Host Controller Driver: AppleUSBXHCITR

PCI Device ID: 0x15ec

PCI Revision ID: 0x0006

PCI Vendor ID: 0x8086

Bus Number: 0x01


USB 10/100/1000 LAN:


Product ID: 0x8153

Vendor ID: 0x0bda (Realtek Semiconductor Corp.)

Version: 30.00

Serial Number: 000001000000

Speed: Up to 5 Gb/s

Manufacturer: Realtek

Location ID: 0x01200000 / 1

Current Available (mA): 900

Current Required (mA): 256

Extra Operating Current (mA): 0


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USB-C Ethernet Adaptor no longer works

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