Does apple limited warranty cover hairline cracks?

Hairline cracks with only 1 line that do not spider web ARE covered by warranty. I would advise you to take it to an Apple store immediately before it cracks further and voids that coverage.

[Edited by Moderator]

JeffKost wrote:

I used to work GB, so I say that from experience. If there is no POI, signs of abuse, and happened from unknown cause, they will likely replace it.

"Likely" is not definitely. You say you "used to" work for Apple which would means you don't now. It is quite possible that policies like that have changed and/or that they are discretionary. And, as you can't see the phone, you don't know whether or not there are signs of abuse. By telling the OP that those cracks "ARE" covered by warranty, you may have set the OP up for disappointment and the folks at the Genius Bar for a bad day should the OP take out their frustration on them (I'm not saying the OP is necessarily that sort of person!).

In a circumstance like this, you're better off saying that while you've seen Apple replace screens at no charge under these circumstances, it's up to Apple to make the decision and you can't speak for them. I like to add this link:

Genius Bar Reservation and Apple Support Options - Apple

Hairline cracks are specifically regarded as defects in the screen. if there is a point of impact (POI), this counts as accidental damage (AD). However, if there is no clear POI near the crack, and the issue is not presented as AD, they will cover it free of charge at an Apple store provided it is within its limited warranty coverage or still covered by AC+

Well, I hope Apple helps the OP out. But the OP should also be prepared to hear a cracked screen whether there is is a visible point of contact or not, may not qualify under standard warranty. It will be up to the Genius Bar the OP visits. And I'll just end there.

You are right, I should have worded more clearly. I say likely because it depends on phone inspection and if they find water, POI, etc.

I should say, "As long as OPs phone is in excellent condition and shows no signs of damage or abuse, then this issue would be covered by warranty. You are right though, Apple has the final say, and after seeing people abuse advise such as I have given above, I should have known to word it better :) I appreciate the courteous correction.

[Edited by Moderator]

It can, but it doesn't mean it will. The main issue is that a lot of people come in claiming it wasn't dropped or abused, and the default seems to be that it's assumed to be a result of a non-covered accident unless there's overwhelming indication that it's a defect. There can be point defects in the glass that lead to spontaneous cracks with very little stress.

I'd say give it a try and point out the lack of an impact point and the limited nature of the crack.

I'm not sure that's fact at all. Apple warranty is pretty clear that unless something is a manufacturing defect, accidental damage is not covered.

I used to work GB, so I say that from experience. If there is no POI, signs of abuse, and happened from unknown cause, they will likely replace it.

OK......Doesn't matter what you or I say. It only matters what the GB says and again, I hope the GB takes care of this for the OP.

Thanks for saying what I was trying to say, well......better than I was clearly saying it.

rbrylawski wrote:

Thanks for saying what I was trying to say, well......better than I was clearly saying it.

Teamwork! ;-)

:-)