mac wont wake from sleep after Catalina upgrade

FYI-

Take a look at https://www.reddit.com/r/mac/comments/dfq969/mac_screen_wont_wake_from_sleep_after_catalina/. From what I have read, there are 32 bit drivers that are not happy in the 64 bit world. It looks like a J5 video driver issue. It's the usb to video dongle.

Not from me:

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I've been dealing with this for almost a week now. I had tried resetting the NVRAM and the SIP without success. I finally saw a solution from 2016 where people were seeing similar issues because of some display drivers they had installed. For me it was some drivers installed by j5create, a company that makes various peripheral devices.

I tested out their solution and it worked. In my /Library/Extensions/ folder I deleted MCTTrigger6USB.kext, MCTTriggerGraphics.plugin, and Trigger5Core.kext, which were drivers installed by the j5 software. Next time my computer woke from sleep the display came back without issue.

So my suggestion is, if no solution has worked for you so far, check your /Library/Extensions/ folder for any display drivers. Google the driver name before deleting it to verify it's not something critical, then try deleting and testing.

I also just went to the j5 site and saw this message:

At this time, our display driver software does not fully support macOS® 10.15 Catalina. We recommend all users delay in updating to the new operating system until official j5create drivers are released.

Since I don't use my j5 device anymore I just deleted the drivers.

Hopefully this will help someone and prevent any headaches.

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Note others have suggested removing anything older than 2016, but removing these three drivers did the trick for me. Problem has not reoccurred.

But, if you don't have the J5, nuking old drivers is a good place to start. (Look at video drivers imho)

and

https://en.j5create.com/pages/drivers

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Attention macOS® Users

At this time, our display driver software does not fully support macOS® 10.15 Catalina. We recommend all users delay in updating to the new operating system until official j5create drivers are released. Please reach out to our Technical Support team for further assistance or additional questions here.

For users currently using a macOS® High Sierra 10.13.6 computer with one of our display adapters, please do not install the driver for your device from this page. Please reach out to our Technical Support team for further assistance or additional questions here.

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My J5 is going in the trash. (USB video adapter)

JW

Yes...I have a J5create HDMI adaptor. After being on with Apple again for the sleep issue..we went through NRRAM reset again...we ended up reinstalling Catalina and then my monitors were not working...Called J5Create had to delete drivers and after going through 3 different driver installs my monitor finally came on. I ended up changing my energy saver to 3 hours so computer would not go to sleep. Only work around so far to keep computer from sleeping and me having to reboot and keep my monitors working. Apple said they are working on an update.

So I had the monitor working with the J5create after all the hours on phone with support - deleting drivers etc....and the monitor is not working. Is there another adapter I can use besides J5create to get my monitor synced up.?

I use two monitors - one hooked up with thunderbolt and the other J5 and my laptop.

Macbook pro late 2016 2T same problem after upgrading to Catalina. I bring my laptop to Apple center and they said me that I have to change the SSD (cost 600€).

I replied to reset EFI and reinstall 10.14.6. Currently I'm waiting to get back my laptop.

I gave up and erased my Macintosh - HD and reinstalled Catalina and it now wakes from sleep like it is supposed to. After 3 hours of phone time with Apple support, numerous hours trying everything listed here and other sites, and two data captures sent to the "Engineers" I threw in the towel. Actually, glad I did it as I have an early 2013 MBP and a lot of junk builds up. Freed up a ton of space and gained a little speed. The only thing that didn't survive the erase/reinstall were my messages, but still think it's fixable since they're on my phone...there must be a sync or setting that pulls them back to Mac.

You can revert, just look up the steps to follow or you can erase and reinstall Catalina which was how I solved the problem. Some people here have had success with other options, but none worked for me so I backed up everything of value to iCloud or to my work's Sharepoint and erased/reinstalled. I actually freed up a ton of space by ridding my Mac of 6 years of junk that had built up and its running like a champ now.

After reset EFI and reinstall mojave 10.14.6 the problem happened again.

MBP going in sleep after time out (was connected to the power supply), after more or less 20 minutes appeared the "?" folder.

*** Panic Report ***
panic(cpu 0 caller 0xffffff7f9ca84b30): nvme: "Fatal error occurred.
...
...
...

RECAP AND MORE INFO:

1-Upgrade from Mojave to Catalina

2-Problem start to occurs

3-Clean installation of Catalina

4-Problem occur yet

5-Reset EFI(?) and Mojave reinstallation by official consumer care

6-Problem occur yet

MORE DETAIL:

When the mbp can't wake from sleep, I turn it off with power button. The mbp don't start (folder "?").

With ubuntu live I can't see any drive.

I shut down ubuntu and I restart... and macOS working properly. I retry with ubuntu and I can see my ssd drive.

So EFI is corrupted yet?

Same here, I've reset NVRAM and booted in safe mode several times, ran first aid, removed and reinstalled programs. Doesn't wake... at least the screen doesn't turn on... keys light up, seems to be somewhat "awake"

I have Macbook early 2016

I also have to run Parallels for work (partitions the hard drive and runs windows via Parallels software, maybe that's it? )

Anyway, not waking from sleep so I've had to set it to never sleep while plugged in. Every morning though, I'm completely rebooting. Can't be a good thing, and quite annoying.

Anyone know of other solutions?

I learned today, after lucking into a really kick-butt Apple Support rep, that every computer that has a glitch with Catalina has its own set of problems that occur as a result of different apps, different issues, different reasons. You just have to work through all of the issues that have been reported to see what is screwing up your computer. Example - mine seemed to have to do partly with having Dropbox that I rarely used. Someone else may use Dropbox just fine but some other app is causing Catalina to wreck havoc on their computer.

I had no trigger issues, had no other issues that folks have referred to. Apple Support has all of these documented and work through each possibility with each client that calls.

It is so smart to just allow a couple of hours, call Apple Support, and work through it rather than assume your issue can be fixed by blindly doing a bunch of deletes and machinations that worked on someone else's computer.

After install of 10.15.1, the same problem persists on iMac Pro (2017) - will not wake from sleep. Work around is to disable security requiring password after sleep. Very annoying that same problem persists after installing the upgrade to 10.15.1, esp after spending hours with Apple on phone trying many other alternatives.

HEY APPLE HOWBOUT A RESPONSE HERE????????

PEOPLES EXPENSIVE COMPUTERS SUCK RIGHT NOW BECAUSE OF YOUR WONDERFUL SHINY NEW CATALINA.

Computers won't wake after upgrade, so fix this. Talk with your community.

Hey guys. I'm following the thread for a couple of days now as I had the same issue. Tried everything from resetting SMC and NRRAM and all the other suggestions. Thanks to the community for the help!

What did finally help me was running the kextstat command and uninstalling the one kext, that was loaded and did not come from Apple (which are prefixed by com.apple.). In my case the kext was from my Malwarebytes installation. After uninstalling Malwarebytes I ran a couple of tests (just closing the lid, selecting "Sleep" from the Apple Menu, changing the "Require password xx minutes after sleep or screen saver begins") and I seem to have removed the wake up issue.

So my advice would be: Try to find non-apple kext's being loaded and remove them from the system.

Not great, as my virus scanner is now gone, yet better that having your Mac restart hard on every wake.

when I put my computer to sleep and then return to it my mini-MAC is off and I have to turn it on in order to access the opening screen, enter my password and start up all over again. What can I do so that I just hit a key on my keyboard and have access to my active computer screen?

My problem was "Dropbox" and I performed the same tasks as did you with the guidance of Apple Support. Once Dropbox was removed the sleep problem was resolved.

HP Scanner hasn't caught up with Catalina so unfortunately it does not work and we are relegated to using Apple Image.