mac wont wake from sleep after Catalina upgrade

Upgraded to Catalina several hours ago. iMac has gone to "sleep" 4 times and each time failed to "wake". Had to do "hard reboot". Anyone else?

Posted on Oct 8, 2019 1:26 PM

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Posted on Oct 15, 2019 11:57 AM

+All-


I contacted J5 create customer service and they said they had a work around until new driver is updated:


It worked for me:



j5create Customer Service (Support Ticket System - j5create) 

Oct 15, 2:32 PM EDT 

Hello Debbie


Before installing the latest driver software, it will require that we uninstall any currently installed j5create device driver first.


Please uninstall the driver software for the j5create USB adapter by doing the following:


1. Click on the desktop background

2. In the upper left-corner of the display, locate and select "Go" then select "Computer".

3. Select "Macintosh HD".

4. Select "Library".

5. Select "Extensions".

6. Find the following: "AX88179_178a", "MCT_trigger2.kext", "Trigger5Core.kext", "DJTVirtualDisplayDriver", "MCTTrigger6USB" and/or "MCTTriggerGraphics.plugin.

7. If any of these files exist, drag each of them to the trashcan.


After completing the uninstall process, proceed with the following

  1. Click on the link below, from the link select "Download" to download the driver install file:
  2. https://drive.google.com/open?id=1PjCh4IlcJ6s7Y2UXRTC_6US8jDXxWbp4

  3. Open Finder, then select Downloads
  4. Locate and right-click on the file labeled as: "J5craete_...,,select "Open" then "OK".
  5. Select "Open" when prompted, then proceed through the installation process to completion, i.e. select "Continue", "Install", and enter your password when prompted.
  6. Select "Restart" to complete the installation and restart the computer.


Immediately after installing the device driver, please do the following:


  1. Open System Preferences > Security & Privacy > General
  2. From Security & Privacy, click the padlock icon in the lower-left corner, then enter your user login password when you are prompted for it. 

  3. -While the driver is being blocked, you will see a message stating"System software from developer "Magic Control Technology Corp.","Asix Electronics", "WEI LU SU", and/or "Philip Jordan" was blocked from loading.", and the option to select "Allow".

  4. Select "Allow" to enable our drivers from "Magic Control Technology Corp.", "Asix Electronics", "WEI LU SU", and/or "Philip Jordan"
  5. Note: If you have previously installed and allowed these drivers, you will not need to re-allow the drivers. Please proceed to step #4
  6. From, System Preferences > Security & Privacy, select the Privacy tab.
  7. Along the left-pane, locate and select Screen Recording
  8. Check-Mark the box for "DJTVirtualDisplayAgent"
  9. Click the padlock icon in the lower-left corner to save all changes.
  10. Click the Apple Menu icon, select Shut Down...
  11. After ~15 seconds, press the power button to power the computer back on.


Finally, after the computer has fully rebooted, plug the display adapter into a USB port directly on the computer, then connect the video cable into the video OUT port on the j5create adapter and into the video IN port on the display. Power on the display and ensure that the display is on the correct input mode, i.e. on VGA, HDMI, DVI. From here, on the connected display, you should see the desktop background and the display should now be ready to use. 


However, if the display does not activate after everything has been connected, I recommend that you do the following: 


  1. Disconnect/reconnect the video cable from/to the j5create USB display adapter.
  2. Open System Preferences > Display > Arrangement
  3. Check, then un-check, the option for Mirror Displays.



Please be aware, If you are running the official release of macOS 10.15, we do not guarantee that this driver will allow for optimal functionality of j5create USB display adapter on your system. However, the driver being provided has been tested with the official macOS 10.15 Catalina release and we can confirm that the driver should allow for moderate functionality of the j5create device on macOS 10.15. Depending on your system specifications, you may experience general bugs. General bugs/glitches are to be expected with the beta driver, however we welcome all feedback!

Please let us know if you have any questions or concerns regarding to this matter!


-Kathleen


225 replies

Oct 27, 2019 3:00 PM in response to wstanfill

RECAP AND MORE INFO:

1-Upgrade from Mojave to Catalina

2-Problem start to occurs

3-Clean installation of Catalina

4-Problem occur yet

5-Reset EFI(?) and Mojave reinstallation by official consumer care

6-Problem occur yet


MORE DETAIL:

When the mbp can't wake from sleep, I turn it off with power button. The mbp don't start (folder "?").

With ubuntu live I can't see any drive.


I shut down ubuntu and I restart... and macOS working properly. I retry with ubuntu and I can see my ssd drive.


So EFI is corrupted yet?

Oct 29, 2019 3:56 PM in response to Jenn_Eris

I learned today, after lucking into a really kick-butt Apple Support rep, that every computer that has a glitch with Catalina has its own set of problems that occur as a result of different apps, different issues, different reasons. You just have to work through all of the issues that have been reported to see what is screwing up your computer. Example - mine seemed to have to do partly with having Dropbox that I rarely used. Someone else may use Dropbox just fine but some other app is causing Catalina to wreck havoc on their computer.

I had no trigger issues, had no other issues that folks have referred to. Apple Support has all of these documented and work through each possibility with each client that calls.

It is so smart to just allow a couple of hours, call Apple Support, and work through it rather than assume your issue can be fixed by blindly doing a bunch of deletes and machinations that worked on someone else's computer.

Nov 6, 2019 3:11 AM in response to den.thed

I have tried resetting the NVRAM/PRAM and it does not resolve the problem. Safe mode also does not resolve the problem. I am using a 2015 MBP with OS 10.15.1 and the problem persists in safe mode. When I lock the screen and then wake the computer, I can see the mouse cursor and it responds to motion commands, but there is no login window and I can't get back in without a hard reboot. If I change the settings so that it doesn't lock when it goes to sleep, and then I put it to sleep, it wakes up just fine. The problem is with the login window.


When it is in this mode, the letter and symbol keys, <esc>, <delete>, <tab>, <enter>, <space>, and the arrow keys all turn the screen gray when pressed.


On a related note, I tried setting the login options so that it displays the login username and password entry box on boot, and that's also broken (seems to be trying to put the password into the username box, won't allow access to the password box) and won't revert back to list of names when set to.


Catalina seems to have broken the login functionality - or addressed security concerns to the point where the computer is unusable.

Nov 12, 2019 12:55 PM in response to wstanfill

I have this problem on a brand new 2019 iMac 27" with Catalina installed on a new partition without any third party applications (just a clean install). The last Catalina update macOS 10.15.1 didn't fix it. The only way to wake up Catalina after sleep is to unplug the power cord for at least 30 minutes and try to turn it on again.

I'm using my Mojave partition until this is fixed.

Feb 13, 2020 10:01 PM in response to wstanfill

This is a major headache. I have done two support call chats with Apple and I have tried all the recommendations: resetting the NVRAM, safe mode, test user and finally doing a new install. My iMAC desktop will not wake from sleep if it sits for over an hour or so. The only solution that works is to shut down when I leave my desk and start up whenever I want to use it. Changing to Catalina has been no end of headaches and I never should have done it.

Oct 12, 2019 8:07 AM in response to gh126

I'm also having this issue, I have the 2019 MBP 15 inch and it's only a few weeks old. It was working just fine before the Catalina upgrade. I've tried everything listed here multiple times. It won't wake from sleep in safe mode either. Resetting the NVRAM and SMC did nothing. HELP! I really don't want to rollback to a factory restore!

Oct 13, 2019 1:30 PM in response to wstanfill

ive tried all the suggestions in this thread to no avail.. black screen when waking from sleep has been happening on my 2014 MBA, as well as a 2012 iMac just sharing my experience here..

i use the screen saver 'hot corners' to lock my screen easily when walking away.. BUT i noticed after upgrading to Catalina, when i went 'top right' to lock, the screen would turn off, and then instantly turn right back on with the password prompt. here's the 2 things i messed with..

---> EDIT nevermind! none of my efforts worked.


just to confirm 2 more macs, a desktop, and a laptop with this 'black screen waking from sleep' issue..

have tried enabling / disabling 'allow apple watch to unlock'... no change

reset SMC and NV/PRAM on both machines ... no change

played with lock screen settings, and timeout for password etc.. .... no change

and the big one - WIPED AND FRESH INSTALL! .. no change..

yea on BOTH computers...


hopefully this gets some attention, and an update is pushed out soon. not being able to use sleep mode b lows!

(and yes im aware i can set my machine to not sleep, etc etc.. BUT i cant have the thing turned on while its in my backpack.) and yes i know, it boots up quickly since i have to shut it down every time i walk away - (yes some of us cant leave unlocked computers on the desk at work) - but this is still a bad experience IMO.

here's to a quick path from apple! (hopefully)


(i had to edit this - apparently using the work 'suck s' gets censored LOL)

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mac wont wake from sleep after Catalina upgrade

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