I am trying to upgrade my software from Mojave to Catalina, and it is not downloading. It stops and says it timed out. What am I doing wrong. My computer is from 2017 MacBook Pro running
MacOS Mojave10.14.6
Any suggestions?
Thanks
Try upgrading while in Safe Mode.
Use safe mode to isolate issues with your Mac - Apple Support
Thank you, I called tech support, I had malware that was not allowing the software to upgrade.
Could just be that the servers are busy.
I thought of that, but there is something else going on. When I click on upgrade it gets stuck at 511 mb and stops, it's been doing that for 2 days. There is something else going on, and I can't figure it out.
When I click upgrade, this is what pops up.
You're welcome.
Unable to update to new software
