My 2-year AppleCare+ plan just expired about 3 weeks ago on my iPhone 6s. The Apple support site and Apple's Agreement team all state that I can convert to a monthly plan. However, when I log into mysupport.apple.com, the site just says my plan is expired. there are NO options to add the monthly AppleCare+ plan. What is the exact process for doing this?
iPhone 6s
See this article: https://support.apple.com/en-us/HT210580
In the United States, when you purchase AppleCare+ coverage for your iPhone, iPad, or Apple Watch, you can choose to pay monthly or pay upfront for 24 months of coverage. (For Apple Watch Edition and Hermes, you can pay upfront for 36 months.) If you paid upfront, you can renew coverage on a monthly basis after the 24 or 36 months is over.
Monthly plans automatically renew until canceled.
It should be possible to renew within 60 days of the end of the 24 month coverage. The option should exist in the mysupport website.
It says nothing about being limited to new plans though, so not sure.
See here: About continuing your AppleCare+ coverage for iPhone, iPad, and Apple Watch - Apple Support
The support document does offer this:
When my 24 or 36 months of coverage ends, how do I renew coverage on a monthly basis?
Renew your coverage at mysupport.apple.com. You can renew your coverage within 60 days of the end date of your original coverage.
There's also a discussion about it in the WC by babowa if you want to check it out Demo.
Phil0124 wrote:
The support document does offer this:
When my 24 or 36 months of coverage ends, how do I renew coverage on a monthly basis?
Renew your coverage at mysupport.apple.com. You can renew your coverage within 60 days of the end date of your original coverage.
There's also a discussion about it in the WC by babowa if you want to check it out Demo.
I missed that in the support article. I’m getting old and my vision ain’t what it used to be. 😩 I looked for the discussion in the WC and didn’t find it, but again, I’m getting older and .....
I had no idea that Apple came out with this new coverage plan, but from what I read here, if you had the standard two year plan, you can’t upgrade to the monthly plan now.
I hope for your sake, that I am wrong, but this is what that article says.
If you’ve already got AppleCare+ on a device, there doesn’t seem to be any way to switch over to the monthly plan. This is for recent purchases only; you’ve got 60 days from the time of buying a device to add AppleCare+.
I will offer this last tidbit and bow out of this conversation.
Leave it to Apple to be as clear as mud as to how you can extend the plan. That site that you referenced answers the “can I” questions, but offers none of the “how to” answers. If it is in that support article, I don’t see it.
You would think they would include a link to the appropriate article, but they don’t.
Phil was referring to the discussion that babowa started but this describes the new warranty, which gives us the information that I wanted. I bookmarked the User Tip.
Thank you my friend. Have a wonderful day.
I am very, very late to the party again, but as my dearly departed mother used to say, I would rather owe you than cheat you. That goes for Phil as well. I will catch you both another time, I promise! 😎
As I stated, this is all new to me. Thanks for pointing that out and setting me straight.
I will have to check out the settings menu, I haven’t thought of that. This is actually for my dad’s phone, so I will have him check there.
I agree, this subject is not so clear yet, Demo.
Perhaps Phil was referring to this thread:--> https://discussions.apple.com/thread/250645311
Have a great day, my friend.
Giulio
I didn’t realize that the discussion by babowa was that old, but I finally found it.
Thanks to you and Giulio for your help.
Well, I had my dad check the settings menu, and there are no options to purchase AppleCare+.
Are you in the US or another country? It appears the ability to extend is available in the US, but may not yet be available everywhere.
I'm located in the US.
2-year AppleCare+ plan just expired, and I cannot add the monthly plan
