Catalina upgrade broke my iMac

I have a 4 year old iMac in perfect working order. I downloaded Catalina and there was some problem with the installation. I hours on the phone with Apple support doing all sorts of resets but nothing worked. I was sent to the Genius Bar of London White City’s Apple Store. There the system appeared to work but it was clearly now working as it should. They still sent me home with little information. When I got home the computer doesn’t start up. It goes to the Apple logo and is stuck there with an empty progress bar. I’ve spend all day on the phone with Apple support but nothing works. I am stuck with an iMac that no longer works and Apple is not offering any further assistance.

Any help, please?

Posted on Oct 10, 2019 11:18 AM

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Question marked as Top-ranking reply

Posted on Dec 17, 2019 7:12 PM

This is a common problem with Catalina OS. Apple has taken a new approach by installing this OS on it's own partition. This isn't working reliably with updates.

  1. Software update does aggressively push Catalina OS (see image below)
  2. Backup your Mac using The best backup software included with your apple OS 'TIME MACHINE'. $70 US for a backup drive.

Once backed up disconnect your backup drive and leave disconnected when updating to a new Mac OS.

3.I highly recommend installing Mojave or High Sierra Mac OS onto your Backup Drive before upgrading to Catalina OS.

4.If you were tricked into upgrading to Catalina before you were ready. You will have to erase your 'Macintosh HD' to return

to the previous Mac OS.

5.Boot from your Backup Drive OS.

6.Goto Utilities/Disk Utility open, Select our Macintosh HD and choose Erase. Use AFPS format no encryption.

7.Install the previous OS that matches what you were using when you did a time machine backup.

8.Go through setup process and setup a generic user. When completed check for updates and apply.

9.Once updates are completed and you are signed into your generic user plug in your backup drive. Click decide later.

10.Goto Utilities/Migration Assistant Open, Proceed with the prompts and select your 'Time Machine backup'

11.It will search and show all the user folders and apps. select all and follow the prompts.

Hoping you have a better Mac OS experience remember BACKUPs save a lot of trouble.

31 replies
Question marked as Top-ranking reply

Dec 17, 2019 7:12 PM in response to merasay

This is a common problem with Catalina OS. Apple has taken a new approach by installing this OS on it's own partition. This isn't working reliably with updates.

  1. Software update does aggressively push Catalina OS (see image below)
  2. Backup your Mac using The best backup software included with your apple OS 'TIME MACHINE'. $70 US for a backup drive.

Once backed up disconnect your backup drive and leave disconnected when updating to a new Mac OS.

3.I highly recommend installing Mojave or High Sierra Mac OS onto your Backup Drive before upgrading to Catalina OS.

4.If you were tricked into upgrading to Catalina before you were ready. You will have to erase your 'Macintosh HD' to return

to the previous Mac OS.

5.Boot from your Backup Drive OS.

6.Goto Utilities/Disk Utility open, Select our Macintosh HD and choose Erase. Use AFPS format no encryption.

7.Install the previous OS that matches what you were using when you did a time machine backup.

8.Go through setup process and setup a generic user. When completed check for updates and apply.

9.Once updates are completed and you are signed into your generic user plug in your backup drive. Click decide later.

10.Goto Utilities/Migration Assistant Open, Proceed with the prompts and select your 'Time Machine backup'

11.It will search and show all the user folders and apps. select all and follow the prompts.

Hoping you have a better Mac OS experience remember BACKUPs save a lot of trouble.

Oct 12, 2019 12:45 AM in response to merasay

Being 4 years old I doubt you have any warranty support. The Genius Bar probably also told you they could reimage it for you for a fee which, judging by your reaction in here, you probably said no.


Have you tried this to validate your hardware on your iMac?: https://support.apple.com/en-us/HT202731


If the extended test passes then you simply have a software issue and all you need to do is revert back to Mojave.

Oct 11, 2019 11:27 PM in response to merasay

Sounds to me like your solution is to go back to Mojave to be honest. Catalina is a 64bit ONLY operating system. You were not forced to upgrade to Catalina. Actually you had to go into the App Store and specifically find Catalina to install. You could have stuck with Mojave and received updates only for Mojave. Why you are upset with Apple because you chose to go to a 64bit OS, without checking to see if all your apps and hardware were compatible, is beyond me.


I have upgraded a 2012 Mac Mini, 2013 MacBook Pro, and my 2019 iMac to Catalina. Each had their own upgrade glitches that I had to overcome (the mini and MBP were stuck on the "preparing desktop" screen and the 2019 iMac had a keychain issue). However none of my issues were related to trying to run 32bit apps on a 64bit only operating system. They were just small things I figured out and overcame. Things, I will admit, Apple should have prevented before releasing this OS but the issues were minor enough I didn't care to fix.


The simple solution here would be to go back to Mojave for you. Here, from a quick google, is a step by step guide on how to do that: https://www.imore.com/how-downgrade-macos

Oct 11, 2019 6:27 AM in response to merasay

I did not see any warning about possible problems especially on the scale that happened. I have three DVD's that don't work (£225 ), Samsung 1810W printer taken over by hp who indicate on their site that they aaren't supporting OS10.15 at present an Epson printer V600 which has given me EPSON 2 software which seems to work in a limited fashion.

Catalina as usual produces a lot of new gewgaws i wont use and is a pain in the B.. Once I get this lot (hopefully) sorted out no more upgrades for me

Oct 11, 2019 7:03 AM in response to BobTheFisherman

I am not ranting . I upgraded my MacPro in good faith and never expected the consequence to be that neither my printer nor my Scanner would stop working.

I am not used to the discussion group this is my first use so if was all over the place I apologise .Until you know what it is all about it is not obvious how to go about setting out the problem.

The problem is as stated in my latest above statement. At present hp don't support OS 10.15 so where do I go from here-apart from re-installing High Sierra?


The details are as stated in

Oct 11, 2019 7:43 AM in response to BobTheFisherman

It was not made clear to me who is not completely computer friendly what the consequences would be. I do not remember seeing anything on the upgrade script about consequences. The EPSON V600 works after a fashion with the EPSON 2 software but is not as good or as flexible as it was.

I repeat, the full consequences were not obvious to ordinary users like myself who were exhorted to upgrade by Apple on the the premise of checking for updates and updating as we usually all should in the normal manner.

We expect incremental improvments as has been common throughout upgrades, not a complete sea change that this is.


Apart from that how do I check all my apps are 64 bit and secondly I know very well that a lotof the material on my computer is quite old anyway and probably 32 bit but still useful. In my inocence I assumed the software would convert 32 bit to 64 in some fashion not make a lot of my previous content unworkable.

Oct 12, 2019 12:05 AM in response to scoobaspeaz

It is easy to say if you spend your life waiting for Apple upgrades and know all the ins and outs, as well as spending hours here giving free computer support (however useless). I am sure Apple will be rubbing their hands for having this free workforce while they bank millions breaking computers with new upgrades so you have to go and spend more money.

For the rest of us who do have a life, a small warning before the upgrade might have been useful and, most of all, honest!

Oct 12, 2019 12:31 AM in response to scoobaspeaz

Yes thanks that's helpful too. As I said I do have a life and I pay a premium for Apple computers for a supposed ease of use. I did read the warning - nowhere it did say it might break my computer beyond repair. It is an Apple issue because my iMac was in perfect working condition before I attempted to install Apple's own software, in an Apple computer, that has NO software downloaded outside the Apple Store.

It is not the first time it happens: slowing down iPhones after software upgrades (remember?) it was the "battery" problem though the problem gets sorted with an upgrade and the replacement of the battery is not necessary (verbatim what they told me in the Apple Store). Apple has a history of malicious software and this is just one more on the list. I wonder what the excuse will be this time...

Oct 12, 2019 12:41 AM in response to scoobaspeaz

Yes, I've spent more than 20 hours with Apple on the phone and we have tried all that, plus another 100 things more and it is broken beyond repair - a perfectly working Apple iMac bough in 2015, just by installing Catalina. And Apple can't offer any further assistance. I was wondering if anybody here had any other ideas beyond what Apple can offer, but all I'm getting back are things that appear on the first line of a google search to be honest.

Oct 12, 2019 12:52 AM in response to scoobaspeaz

They did but they couldn't.

I can't even start up my iMac, whether I press D, R, Cmd+R or anything else, the computer doesn't work. I just can't say that any more clearer. It might help if you read carefully the issue before you respond? Just a suggestion. If you don't understand English properly, there are forums on other languages, you might as well go and help there.

Thanks for the attack to my character, that really makes my point clear.


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Catalina upgrade broke my iMac

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