Catalina installation damaged EFI firmware on MBP mid 2012

Today when i run update of OSX to Catalina, when installation initiated restart of mac, it stuck on black screen. I waited 15min and turned it off. After i turned it on, again - black screen. I called to support, tried all "magic button combinations", changed and tested SSD and memory (on my dad's same notebook), tried to disconnect battery for some time (to reset settings, in case of magic keys didn't helped), tried to start with disconnected SSD\CD-rom\Trackpad\wi-fi\... Tested also monitor on another notebook - it works. But with my motherboard when i press power btn - it just turns on fan, and white led always on, and monitor didn't wake up, not "showing black screen" but just didn't turns it on at all, no backlight, no LCD any activity (checked with flashlight). So i went to official local service and they sad that "it's just too old...". So i get to unofficial service but with normal guys, and they tested all the hardware and it works great, but didn't wake up with this motherboard. And they directly programated EFI with special tool, and it works now. So in result - i'm officially say: "Catalina damaged my EFI and it cost me 2 work days and 100$ of repair cost". Is it normal, Apple? You want me to buy new notebook instead of continue using my old one that still working great, so you just tried to kill my old notebook with software "bug"? Or what? Why official support can't help with this case? Why official local services didn't helped?

Posted on Oct 11, 2019 3:19 AM

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Posted on Nov 27, 2019 9:12 AM

I have had the same problem that you all have described: after Catalina installation, my iMac a1419 did not start, the computer was bricked. I sent the computer to the Apple support in my city and they have diagnosed that the motherboard has to be changed. Is it reasonable that a motherboard got broken because of an OS update?

Since then, I read lots of comments of Apple users throught the world complaining for the same reason and everything points to be an EFI corruption by the Catalina installer.

I have solved the issue changing the EFI chip. I have bought the microchip here: https://www.macunlocks.com/

Afterwards I have changed the chip desoldering the old one and soldering the new one. The bad news is that you need some soldering skills and of course, the appropiate tools. You can see the complete process for an iMac 27'' a1419 here: hhttps://www.youtube.com/watch?v=wAFpI8tytEE

I hope this helps


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80 replies

Oct 23, 2019 1:32 PM in response to Jay Ros

I found this on dedicated German Mac magazine website. At least this problem starts to get traction and wider publicity - https://www.macwelt.de/news/Neue-EFI-als-Ursache-Defekte-Macs-nach-Update-auf-macOS-Catalina-10684104.html (you can use G translate to get the sense but it is exactly what the issue with Catalina is). Hope this will eventually be noticed and addressed by Apple.

Oct 23, 2019 2:00 PM in response to Mac Gary

I wrote several magazines, like heise.de or Golem.de, but they said that the story was still too thin because the number of people affected was still too small to justify an article about it.

Maybe it brings something if you, from the English-speaking area, announce yourselves there! Write to Thomas Kaltschmidt, thk@heise.de, and Oliver Nickel, on@golem.de, maybe we'll make a difference!

I wrote to Tim and Craig, but I don't know if the address was o.k., at least she didn't return it as undeliverable, I also described my problem to the customer service and gave my contact details, I don't know what else I could do.

By the way, my Mac will be ready by Friday and costs about 670€ for the logicboard.


Apple, stand by your mistakes!


Oct 24, 2019 8:36 AM in response to Juicy J23

My Macbook pro 13" (mid 2012 upgraded with Samsung Pro 840 SSD) didn't complete Catalina supplemental update for a couple weeks ago. Stuck with ?-catalog on boot-up. Managed after a lot of retries and effort to install a new system of Catalina on the old standard HDD, not the SSD, and it works till this moment. Might help someone? Will try the tip with Catalina on USB that someone suggested on the SSD. Don't want to be stuck on the 5400rpm drive. Sounds to me as a EFI error to related to SSD:s.

Oct 24, 2019 11:21 AM in response to thymjan

Gee this happen to me in 2013. I had an early 2008 MacBook Pro 15”. I had Snow Leopard on it and it worked perfectly. I decided to upgrade to Mavericks and it destroyed my laptop. I started getting shut downs and kernel panic attacks. I took to the Apple store and they hardware diagnostics on it and said that I needed a new Motherboard/Logic-board. I indicated my displeasure because my MBPro was working fine until I upgraded. I had to pay about $300 for a repair by Apple.

Oct 26, 2019 7:13 AM in response to madrich

Hello folks, I'm addressing users with Macs built 2015 or older and especially those with an iMac and the "white screen" problem.


Since, I think, it was macOS 10.12 or higher, only the internal drive was displayed by default when booting with ALT. If you wanted you could activate the Startup Manager by using additional keys or permanently by using a terminal command. See also https://support.apple.com/en-us/HT202796 - Check for Option ROM Firmware.


Why do I write this? I picked up my repaired iMac today. Everything was fine, and I wanted to do a clean install using an usb-stick when I noticed that by default only the internal drive was displayed. It occurred to me that this terminal command exists and all available drives are displayed in the Startup Manager.


And now guess what happened... correct: after the restart my iMac showed me the familiar white screen again and reacted to nothing. This was confirmed to me again by the technician.


Now I'd like to know if this is just a coincidence or if you've used this terminal command before, which could have been years ago.


Maybe I found the trigger unintentionally, at least with the iMacs? What about the Macbooks? Did you also activate the permanent Startup Manager?



Fred

Dec 4, 2019 9:11 AM in response to Jaygrow

@jaygrow my experience with this issue was Apple staff would try to be nice. But firmly tell you they don’t believe that software can damage hardware(********) If it could, cupertino would have told them. But They won’t report to Cupertino. And all autopsy says death is deal to hardware not Catalina installation.

i ask you all:

how would Apple ever even be aware of this issue?

just post your support case number here. They don’t believe our words in the discussion group and this would probably be deleted

Jan 12, 2020 7:38 PM in response to Smallllk

I just spent hours on the phone with Apple support. The issue seems to be how the hard drive is formatted. Every operating system before Catalina had most hard drives formatted as Extended Journaled. Well come to find our that Catalina will not run on that type of formatting. It will only operate on APFS formatting. The only option I was able to do was to reformat my drive to APFS. The good part was that I have a continuous backup of my system since everything is stored in iCloud. I even tried to go back to other operating systems but none of them would recognize my hard drive. So at this point I am currently restoring my drive in APFS and installing Catalina. Hope this helps.


Jim

Oct 13, 2019 12:19 AM in response to John Galt

I understand that, but in support all they sad was: 🤷‍♂️

I'm sure that they read it anyway.

And main thing, i hope that my story can help some other users with same situation.

100$ is money too, and paying it for their bug - not fair, i already payed for this macbook a lot (when it was latest). And if official local service would help me at this price - it will be almost "OK", but they not, and just send me home without any suggestion except "buy new one". So i spent my own time to find normal service, and after than i spent a lot of time to reinstall os and restore everything, and it cost me much more than 100$...

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Catalina installation damaged EFI firmware on MBP mid 2012

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