I received a notification from McAfee that my phone is jailbroken

Hello BSparks820,

Thank you for using Apple Support Communities!

I understand from your post that you have received a notification that your iPhone is jailbroken when it is not. What you are describing sounds like something similar to a fake 'virus' alert. This article has steps you can take to avoid these kinds of scams:

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Best Regards.

Do you have a McAfee app installed on your phone?

The article provided to you also speaks about popup alerts that could be fake. The McAfee app does show detecting a jailbroken device as one of its features.

Has the device ever been out of your control for any length of time?

Restoring your device using iTunes should remove the jailbreak if necessary.

See >>> https://support.apple.com/en-ca/HT201252

This reply was not helpful because the article was addressing fake texts and emails. I have McAfee software in my iPhone I received a message after the scam within the McAfee app stating there was a system threat, that my iPhone has been jailbroken. I did not jailbreak my phone. What can be done???

My Phone is always in my possession. I do have McAfee installed on my iPhone. Am I understanding you to say the McAfee alert could be fake even though it’s coming from the app itself?

Also, if I restore to factory settings, it’s my understanding It’s best practice to not reload the latest backup because the malware could be a part of it. Is that accurate? If so, I don’t wan to lose everything I have on my phone. Any other suggestions?

i appreciate the quick and more thorough response you provided. Thank you!

when in doubt you may want to back up your data and do a complete restore

I don't know what McAfee claims to do to protect your iPhone from malicious software but in that respect it's useless. The tools required to circumvent iOS securities don't exist in the SDK that developers get from Mac to write and sell or give away apps on the App Store.

I received a warning that I was supposedly jailbroken from McAfee. I used this message to “scan again” which it supposedly did immediately. Scanning takes long than an immediate response. I cleared my browser, restarted the iPhone XR and made sure I was updated. made sure I was updated. No more “alert”, but I still am concerned how this got in my system.

You should get rid of the useless junk app by deleting it.

Your iOS device doesn't need it.

Remove the McAfee app. It's pretty much completely worthless.

Thank you. I did do that last night! 😊

Thanks to all of you who replied. When I researched last night, I came

across similar info you provided. It helps to be validated. Thank you!

Hi I received the same notification from McAfee, just wondering, did you remove McAfee from your phone and the issue was resolved?

Yes, I removed it and no other issues. 😊

It got into your system when you installed that McAfee junk.

Get rid of it. You iOS device doesn't need it.

Thank you!!!

Thank you!