Is the true tone bad for the iPhone 11 Pro Max screen?

Yes, you did say it a bit harsh. "You should not be able to own an iPhone in the first place. We will not [sic] you." It was a personal attack on the individual.

Had you said it like you just did, I would not have replied to you. That would have been a fair statement of your understanding of things.

As to the forum rules, you may be correct. However, Apple is quick to point out that these forums are NOT official support from Apple. They are user discussion forums. In fact, when reading the terms of use, you were in more danger of having your post removed for not following the "Be Polite" rule than you were for the imaginary rule you are referencing.

https://discussions.apple.com/terms

Perhaps I am missing the rule that applies to your response. If so, please let me know where it is.

Best,

Frank

This response is unhelpful. Are you saying that someone is forbidden from owning an iPhone just because of where they live?

Are you also saying that this person is forbidden from traveling to a country that does sell iPhones and purchasing one there? Because in order for them to have an iPhone, wouldn't they have had to do just that?

I remember when the iPhone first came out and a friend in Norway wanted one. They were not selling them in Norway yet, but he was able to get someone in the United States to purchase him an iPhone and get it to him. Of course, he had to jailbreak it in order to use it.

I can't help him. Not because the person is Iranian, but because of legal regulations. Apple is an american company that has to follow american laws and the US doesn't allow Apple to do business in Iran. The Support Communities site is hosted by Apple. Apple just can't do business in Iran, again, it's not my fault. Have you ever heard about trade sanctions?

Apple does sell iPhones in Norway, it's perfectly fine for someone to travel into the USA,and buy and iPhone there and fly back into Norway.

This does not work for Iran though. If you didn't know - when you setup the phone - there is no "Iran" country setting. Also Apple is blocking the App Store in Iran, you cannot access it without a VPN.

If someone buys an iPhone in Iran, it's a smuggled item sold in fake Apple Stores. Google "iphone iran" for more info and background. I didn't make those rules and i have no problem with Iran or the Iranian people, it's just from a legal standpoint.

I said when the first iPhone came out. That was in 2007 and the iPhone was not sold in Norway at the time. In fact, when it was first released, it was sold in the United States only. It was later made available in the United Kingdom, France, Germany, Portugal, the Republic of Ireland, and Austria in November 2007. It took many years for iPhones to be sold in various countries.

This person could be from a country where it is legal to buy an iPhone but they now live in Iran. You made a leap that because Apple does not sell iPhones in Iran that you can not help a human being who owns an iPhone and lives in Iran. You further made the leap that the he purchased the iPhone in Iran and therefore did so via it being smuggled in through a fake apple store. What if he went into an Apple Store in Turkey or the UAE to purchase it?

Is it illegal for him to access these forums from Iran? If that is the case and he stated he is living in Iran then you could have simply stated that and moved on. You didn't do that. Instead, you treated him as if he were a criminal. You said, "You should not be able to own an iPhone in the first place." That is a completely false statement. Apple will sell anyone who walks into one of their stores with enough money an iPhone. They do not ask you where you are from.

What I am saying is think before you shout down another human being. You made a ton of assumptions and went ballistic on this poor guy.

I did not went ballistic. There are no Apple Stores in Iran. He can't just buy one in Iran, not from official sources, only in Turkey or UAE, yes. It's for sure not illegal for him to access these pages from Iran, no.

Let me quote you: "Apple will sell anyone who walks into one of their stores with enough money an iPhone. They do not ask you where you are from. "

You may want to see this article: https://www.dailymail.co.uk/news/article-2163035/Apple-store-bans-Sahar-Sabet-19-buying-iPad-speaking-Iranian-language-Farsi.html

Apple as an american company cannot make business in Iran. It is prohibited by the US. There are trade sanctions in place. Same thing goes for North Korea etc... not just Iran.

I'm not going to get into semantics with you. However, if you're going to claim that your response was okay and then further argue your point by linking to an article about a racist employee in an Apple store that refused to sell something to an American because they were speaking another language.

Are you aware that two things can be true? It can be true that Apple will not sell you a product if you tell them you are taking it back to a certain country AND someone could walk into an Apple store and buy anything they want. Have you every been asked where you were planning to use a product when you have purchased in an Apple store? Are iPhones sold in a ton more places than just Apple stores? There are a million ways this person could have purchased this phone. You assumed facts that were not in evidence and attacked another human being. You could have simply not answered him.

I purchased 2 iPhone 11 Pro and my three friends also have same phone but they not such issue but in it observe one of my phone . this may be due to manufacturing defect, I was go to the care center and they replace it without any question.

[Link Edited by Moderator]

Yes, sure. I have no problem with you having an iPhone. Yes, you do have equal rights - but some things may just not available to you because of the country you live in, which is not my fault and i cannot change that. If you do still get the product, good for you, but do not expect any support for that product because there is none.

Frank:

I just have to comply with those rules, because otherwise my post will be deleted by Apple and if that happens too offen, my account can get suspended. I do not want that.

Again this website is hosted by Apple and since Apple cannot make business in Iran, they also offer no support for Apple products used in those countries where Apple doesn't do business. And answering his question is also a part of support.

I don't know for how long you follow those forums, but other forum members already gave similar responses to people after they found out that they are from Iran. The most common response is: "If you are in Iran, we can't help you, because Apple doesn't do business there and thus there is no support." We need to say the same thing for North Korea etc...

Maybe i said it a bit harsh, but i need to follow those rules, atleast on an Apple page. In a third-party forum no one would care.

This is a forum hosted by Apple and therefore my hands are tied.

Your question doesn't make any sense.

You have a device under a warranty. Take it back to where you bought it and ask for help.

Then you live in a country that Apple can't sell products and you have no recourse.

I leave True Tone on 100% of the time. That will never damage your screen.

You should not be able to own an iPhone in the first place. We will not you. Apple does not business in Iran due to Sanctions from the US.