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Photos

My photos aren’t loading, they have that circle with the exclamation point on the corner of the picture. I am connected to the wifi, have data, and I just bought more iCloud storage and they still aren’t loading

Posted on Oct 11, 2019 12:44 PM

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Question marked as Best answer

Hello sofiFL,


Thanks for reaching out to Apple Support Communities. I understand that you are having an issue with your iCloud Photos not loading. I'm happy to help you find some information.


While you mentioned that you purchased additional iCloud storage, I would also like to have you confirm that you have enough free space on the iOS device itself to download photos from iCloud Photos:


How to check the storage on your iPhone, iPad, and iPod touch - Apple Support


After that, see if you can download a copy of the original photos that have an exclamation point on them following the steps here:


Set up and use iCloud Photos - Apple Support



If you have any issues after reviewing the links, please let me know.


Have a great day!

Posted on Oct 16, 2019 11:56 AM

2 replies
Question marked as Best answer

Oct 16, 2019 11:56 AM in response to sofiFL

Hello sofiFL,


Thanks for reaching out to Apple Support Communities. I understand that you are having an issue with your iCloud Photos not loading. I'm happy to help you find some information.


While you mentioned that you purchased additional iCloud storage, I would also like to have you confirm that you have enough free space on the iOS device itself to download photos from iCloud Photos:


How to check the storage on your iPhone, iPad, and iPod touch - Apple Support


After that, see if you can download a copy of the original photos that have an exclamation point on them following the steps here:


Set up and use iCloud Photos - Apple Support



If you have any issues after reviewing the links, please let me know.


Have a great day!

Photos

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