problems using FaceTime since updating to catalina
I just updated my iMac to Catalina now I can't use FaceTime or iMessage
iMac Line (2012 and Later)
User profile for user:
MoonJ.
User level:
Community Specialist
Hello burnsea,
Thanks for asking the Apple Support Communities for help with FaceTime on your Mac using macOS Catalina. I will be happy to offer some troubleshooting to help.
1. Please start with ensuring you are signed in properly. This article will help if you have issues signing in: If you can't sign in to your iMessage account or FaceTime on your Mac - Apple Support
2. Next, try the troubleshooting in this article for macOS: If FaceTime isn't working on your Mac - Apple Support
3. Do you have an iPhone to test with? If you are having issues on your iPhone as well, try this help article: If you can't make a FaceTime call on your iPhone, iPad, or iPod touch - Apple Support
The article has many great steps, including a link to check if there was an outage for FaceTime in your area.
4. If you receive any alerts about signing in, please check the troubleshooting here: If you get an error when trying to activate iMessage or FaceTime - Apple Support
Thanks and have a wonderful day.