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IOS 13 - Email pdf attachment can not be open

I just recently got my new Iphone 11 Pro Max, and I found that the pdf attachment in the email can not be open, but in gmail it is fine. Does anyone know how to fix this? Many thanks.

iPhone 11 Pro Max

Posted on Oct 12, 2019 2:13 AM

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Nov 17, 2019 10:53 PM in response to Nicole Ke

Same problem.


I deleted the email account. Rebooted the phone. And added the email account again. But the problem is still there.

the pdf showed a zip file icon even though the file extension is not zip.


the problem affects pdf, excel, word files ... not received other file types so far on emails so not sure what others are affected.

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IOS 13 - Email pdf attachment can not be open

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