My wife and I share the same email address. She has a new iPhone and when we enter our email address it does not allow to create a new email address, so when I entered my password it proceeded to download all my iPhone data to her new phone. How can we create a new account with the same address or must we have a separate email address, and how do I remove my contacts and photos from her phone. ?
iPhone XS
You need a different email address to make a second, new Apple ID. Follow the steps in the article below to remove your data and make it 'her' phone.
Also consider setting up Family Sharing to be able to share previous purchases.
You need a different email address to make a second, new Apple ID. Follow the steps in the article below to remove your data and make it 'her' phone.
Also consider setting up Family Sharing to be able to share previous purchases.
You are welcome. I can't help with that.
You are entitled to 90 days of telephone support from Apple. Try contacting them.
Work through the screens to get an email or chat option.
Thank you so much. I followed your instructions and resolved my problem.
Another question: I am having a problem with the new phone notifying that there is an incoming call or text. This also applies to Facetime and WhatsApp. The screen lights up and the vibrator works but no sound. I have checked and found the sound on and volume up, but cannot hear anything.
Brent
Thanks, I have now got that worked out...….it pays to read the online manuals !!
You are welcome. 😄
Create new apple account
