Why can't I hear the person I'm talking to

Hey Quipa1,

Thanks for using Apple Support Communities! I understand you're having a hard time hearing the person on the other end of calls. I definitely want to make sure you're able to keep in touch with friends and family without issue, and I'm happy to help.

I recommend taking a look at the resource below for steps to take when you can't hear a person during a call.

If your can't hear a person on a call or voicemail or if the sound isn't clear on your iPhone

Thanks again, and have a great day!