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Ever since I've updated to macOS Catalina my MacBook Air requests a sign into Apple ID to update my Apple ID however it doesn't work and an "unknown error occurred" message pops up. I know my password is correct and have tried signing out and restarting my laptop but nothing seems to work. My MacBook Air is late 2015 model and should be compatible with the new update so I am unsure how to fix/ why this is happening?
MacBook
Hi sophwebster,
Thanks for posting in the Apple Support Communities. From my understanding, you’re seeing an “unknown error occurred” after entering your Apple ID and password in macOS Catalina. I also see that restarting your Mac, and signing out, then into your Apple ID didn’t resolve the issue. I’d love to help get you pointed in the right direction.
First, double-check your Apple ID and password on the Apple ID account page: Apple ID
Next, I recommend booting your Mac into safe mode, then see if the issue persists: Use safe mode to isolate issues with your Mac
If you’re still having trouble, contact Apple Support for further assistance: Get Support
I hope this information is useful. Kind regards.
Hi sophwebster,
Thanks for posting in the Apple Support Communities. From my understanding, you’re seeing an “unknown error occurred” after entering your Apple ID and password in macOS Catalina. I also see that restarting your Mac, and signing out, then into your Apple ID didn’t resolve the issue. I’d love to help get you pointed in the right direction.
First, double-check your Apple ID and password on the Apple ID account page: Apple ID
Next, I recommend booting your Mac into safe mode, then see if the issue persists: Use safe mode to isolate issues with your Mac
If you’re still having trouble, contact Apple Support for further assistance: Get Support
I hope this information is useful. Kind regards.
Apple ID unknown sign in error
