FaceTime on iPhone 11 Pro using ultra wide lens

Question

Level 1

22 points

FaceTime on iPhone 11 Pro using ultra wide lens

Hi folks,

I've come across something that's really bugging me about the iPhone 11 Pro that I hope someone might know a solution to. We live more than 5000 miles from family and rely on FaceTime an awful lot to keep in touch with home (it's the only way our baby gets to see her grand parents), but on the iPhone 11, it seems that FaceTime defaults to the ultra wide lens so everything looks far away and distorted (usually we use the back camera so so our family can see the baby while we're chatting).

Is there a way to switch between the cameras?

Thanks for your help!

Rob

iPhone 11 Pro

Posted on Oct 14, 2019 3:07 PM

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Answer 1

rock812

Level 1

9 points

Nov 27, 2019 2:31 PM in response to Robrad30

Apple Support/Dev,

I understand that changing the back camera is currently not supported, but please take the community's request and allowing this to be configurable. Why did the team think it was a good design to default to the Wide angle lens?

Thanks.

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Answer 2

eatapc

Level 1

14 points

Nov 21, 2019 8:34 AM in response to brenden dv

Just to be clear, this seems to be a bug -- or at least a missing feature that should be mandatory. The ultra-wide angle lens is not what most people would want to use when on a FaceTime call when switching between front and back cameras. When will Apple fix it?

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Answer 3

brenden dv

Community Specialist

Oct 20, 2019 10:03 AM in response to Robrad30

Hello Robrad30,

Welcome to the Apple Support Communities. I understand the camera quality with the back camera during FaceTime calls is not as expected. I'll do what I can to explain and help.

With FaceTime, you can only switch between the front and back cameras. If you're having general issues with the camera while taking photos and videos, try these: If the camera on your iPhone, iPad, or iPod touch isn't working

If the viewing issues happen with just the FaceTime app, try these suggestions to remove and reinstall the app itself: Delete built-in Apple apps on your iOS 12 or later device or Apple Watch

Take care.

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FaceTime on iPhone 11 Pro using ultra wide lens

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