Unable to switch between the numbers while sending a SMS.

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nakul43 Author

Level 1

8 points

Unable to switch between the numbers while sending a SMS.

I am unable to switch between the numbers while sending a SMS. What process should I follow to enable the option.

iPhone XR

Posted on Oct 14, 2019 10:54 PM

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Answer 1

jeremy_v

Community Specialist

Oct 20, 2019 3:32 PM in response to nakul43

Hello, nakul43.

Thank you for reaching out to Apple Support Communities.

From what I understand is that you're unable to switch between your phone numbers when sending an SMS. I'd like to help and share with you an article that could help you with this: Using Dual SIM with an eSIM

Go to the section, Use two phone numbers for calls, messages, and data.

Cheers!

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Answer 2

chris_g1

Community Specialist

Oct 26, 2019 9:35 AM in response to nakul43

Hello, nakul43.

Thank you for replying back with an update on this issue. Let's check a few things and this article may help: If Dual SIM with an eSIM isn't working on your iPhone

Check with your carrier to see if your iPhone plan is eligible for Dual SIM service.

Check with your carrier to see if the type of message you’re trying to send, like MMS or SMS, is supported.

Also, what does you see when you go to Settings > Messages > Send & Receive? There should be two numbers showing for iMessage.

Cheers!

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Answer 3

nakul43 Author

Level 1

8 points

Oct 24, 2019 1:29 AM in response to jeremy_v

Thank you for sharing the article. I have read through it, but I am still unable to switch numbers while sending a SMS. The option to switch from primary to secondary is missing in the message section. Also, I am unable to see a method to switch between the numbers while making a call to a saved contact. iPhone always calls using the preferred number, but there is no option to switch between the numbers if I have to use the other number to make a call once.

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Unable to switch between the numbers while sending a SMS.

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