Ive tried this
Restart your Mac then try again.
And make sure your OS X is up to date.
Click your Apple menu top left in your screen.
From the drop down menu click App Store then select Updates from the top of the App Store window.
and more but nothing sims to work
Hello, Tokoloshi_45.
Thanks for taking the time in trying that step for your issue. Next, let's see if the same issue occurs in a test user account and safe mode:
How to test an issue in another user account on your Mac
Use safe mode to isolate issues with your Mac
"If an issue doesn't happen in safe mode
If an issue doesn't happen when your Mac is started in safe mode, try restarting without pressing any keys.
If the issue comes back, you might have incompatible login items.
If the issue doesn't come back, it was probably caused by a cache or directory issue with your startup disk, which safe mode fixed".
Also, are you able to connect to a different Wi-Fi network? This could help rule out network issues.
Keep us updated.
Hello, Tokoloshi_45.
Thanks for taking the time in trying that step for your issue. Next, let's see if the same issue occurs in a test user account and safe mode:
How to test an issue in another user account on your Mac
Use safe mode to isolate issues with your Mac
"If an issue doesn't happen in safe mode
If an issue doesn't happen when your Mac is started in safe mode, try restarting without pressing any keys.
If the issue comes back, you might have incompatible login items.
If the issue doesn't come back, it was probably caused by a cache or directory issue with your startup disk, which safe mode fixed".
Also, are you able to connect to a different Wi-Fi network? This could help rule out network issues.
Keep us updated.
Hello, Tokoloshi_45.
Thank you for reaching out to Apple Support Communities.
From what I understand, is that your iTunes app is getting stuck trying to access the App Store. I'd like to help and you took a great first step to try and resolve this issue. I would suggest checking out this article which has additional steps to help: If you can't connect to the App Store, iTunes Store, or Apple Books
Keep me updated.
Cheers!
Hi, i've tried all of that and nothing works. the app is working fine but the Itune on MacOS is still blank
iTunes stuck on Genius "Accessing iTunes Store ..."
