Cellular data not working on XR after 13.3 update

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Cellular data not working on XR after 13.3 update

Since the 13.3 update, the cellular data on my XR is inaccessible. I can’t even click on cellular under settings. It just freezes. Nor can I click on any apps that use cellular data. No phone, messaging, FaceTime etc

I have tried

Total factory reset
network setting reset
toggling airplane mode
removing SIM card

Im at a loss. Any suggestions?? Thank you much

iPhone XR

Posted on Oct 16, 2019 11:35 PM

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Answer 1

chuck_3rd

Community Specialist

Oct 22, 2019 6:37 PM in response to Zovino

Hi Zovino,

Welcome to Apple Support Communities. I understand that cellular data on your iPhone is not working as expected. I can help point you in the right direction.

Excellent job with the troubleshooting steps that were performed. You mentioned being on iOS 13.3. The latest version of the iOS software is 13.1.3. I would confirm that by navigating to Settings > General > About > Version. If you're on the latest version of iOS 13.1.3, I recommend following these steps:

Check to see if there's a possible carrier settings update for your iPhone. Here's how: Update your carrier settings on your iPhone or iPad
Restart your iPhone: Restart your iPhone
Navigate to Settings > Cellular > Cellular Data Options and make sure Low Data Mode is not enabled.
Contact your wireless provider to ensure that you have an active data plan for your iPhone and that there's no outages in your area.

Kind regards.

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Cellular data not working on XR after 13.3 update

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