HELP!!! Deregister imessage After Phone Switch

Question

HELP!!! Deregister imessage After Phone Switch

Recently, I switched over to a Samsung S8 and I'm not getting any text messages from iPhones.

Deregister iMessage on your iPhone or online

> I tried to sign out and turn off imessage and it still doesn't work.

> I even put my phone number in and it keeps saying my phone number is already deregistered but I'm still not getting any texts.

> I didn't get a new sim card, I just moved it from the iphone to the S8. When I put the sim back into the iphone it keeps saying activation error, so I can't try that way.

> When I am logged into an icloud account, it doesn't matter whose, the phone number is there in gray and it's stuck with the loading symbol.

Can someone please help, this is a real issue for me.

[Image Edited by Moderator to Remove Personal Information]

iPhone 6s

Posted on Oct 17, 2019 12:11 PM

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Answer 1

ryane77

Community Specialist

Oct 23, 2019 1:02 PM in response to CaptainBunny_29

Thanks for reaching out to the Apple Support Communities, CaptainBunny_29!

It sounds like you're trying to deregister Messages to be able to get message from iPhone users on your Android device. If you've followed the steps in the article to Deregister iMessage on your iPhone or online and still have an issue, I would recommend reaching out to Apple directly by checking out this link to Contact Support and they will be more than happy to proceed with additional steps.

Have a wonderful day!

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