Watch will not pair after factory reset and failed software update

My watch (3 non-LTE) was running older software, hadn't updated in a while due to capacity issues on the watch. When my iphone updated to 13.1.2 I was prompted to update the watchOS. That update failed* and now I can no longer pair my watch to my phone even after a factory reset of the watch.


*phone completed download to watch, I had to leave and take my phone with me before the watch fully completed the process of install. Didn't realize the phone needed to be present the entire process. Watch never worked from that point on until I performed hard factory reset maneuver.


The watch powers on and gets to the setup screen but my phone cannot see it. When I open the watch app on iphone it gets stuck on the software update screen, cannot find an update then asks if I want to reset my watch. I select yes and nothing happens - kicks me out to the "good afternoon please wait" screen on My Watch tab. If I tap "Start pairing" I get "Get Connected - To set up your apple watch make sure your iphone is connected...and turn on bluetooth"


Any ideas?



Apple Watch

Posted on Oct 17, 2019 1:58 PM

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1 reply

Oct 23, 2019 1:57 PM in response to marchgoblue

Hi marchgoblue,


It sounds like you're having some trouble with your Apple Watch, and I want to help.


Since your Apple Watch is reset and ready to set up again, let's follow the steps to unpair in the Apple Watch app rather than trying to update:

Unpair and erase your Apple Watch - Apple Support


After you're done resetting, follow the steps to set up again here:

Set up your Apple Watch - Apple Support


If you're still having trouble contact Apple Support, or visit the nearest Apple Store or Apple Authorized Service Provider, with the links below:

Contact Apple for support and service - Apple Support

Apple - Find Locations - Location Selector


Good luck.


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Watch will not pair after factory reset and failed software update

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