You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hello all,
Since I have recently updated by MacBook Air the WiFi pop up log in pages for public WiFi has stopped working. I have attempted to key the DNS IP directly into the browser but this has not worked.
Any advice?
Thanks
Chris
MacBook Air 13", macOS 10.15
Hello Chris-MacBookAir!
Thanks for reaching out to the Apple Support Communities. I understand that you’ve been unable to log into a Wi-Fi which uses a captive portal login page. I know how important it can be to access networks which require entering in credentials or accepting terms of service.
If you’ve been using a DNS (Domain Name System) server which you’ve manually entered in System Preferences > Network, you’ll need to remove it. This has occurred with my own MacBook Air as well as with a friend’s when using public DNS servers. Follow the steps in this article to access the DNS settings: Specify a DNS server on Mac.
Highlight any DNS server which you’ve manually entered, and then click on the [—] to remove it. Once all are removed, the router for the network you’re connecting to will assign the DNS server, and will present the captive portal login page.
If you haven’t manually entered any public DNS servers, try restarting your MacBook Air into safe mode with these steps: Use safe mode to isolate issues with your Mac. Once at the desktop, please try connecting to the network, and see if the captive portal page appears. If it does and you’re able to login, try restarting your MacBook Air and see if you can connect again under the normal startup.
Let me know if this is helpful.
Cheers
Hello Chris-MacBookAir!
Thanks for reaching out to the Apple Support Communities. I understand that you’ve been unable to log into a Wi-Fi which uses a captive portal login page. I know how important it can be to access networks which require entering in credentials or accepting terms of service.
If you’ve been using a DNS (Domain Name System) server which you’ve manually entered in System Preferences > Network, you’ll need to remove it. This has occurred with my own MacBook Air as well as with a friend’s when using public DNS servers. Follow the steps in this article to access the DNS settings: Specify a DNS server on Mac.
Highlight any DNS server which you’ve manually entered, and then click on the [—] to remove it. Once all are removed, the router for the network you’re connecting to will assign the DNS server, and will present the captive portal login page.
If you haven’t manually entered any public DNS servers, try restarting your MacBook Air into safe mode with these steps: Use safe mode to isolate issues with your Mac. Once at the desktop, please try connecting to the network, and see if the captive portal page appears. If it does and you’re able to login, try restarting your MacBook Air and see if you can connect again under the normal startup.
Let me know if this is helpful.
Cheers
I followed the directions above and it's works. After re-starting in Safe Mode the Captive Portal appears and I can log in, then restart in normal mode and I'm still connected to the WIFI. Unfortunately I have to do all of the above every time I move locations or visit the same location a few days later. Is there a fix for this known issue yet?
Thanks, Ken
WiFi pop-ups not working on MacBook Air after 10.15 upgrade
