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After reinstalling Apple I cannot make purchase in apps as it does not recognise my log in, I’ve reset password and still no joy

iPhone 6s Plus, iOS 13

Posted on Oct 18, 2019 1:17 AM

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Posted on Oct 18, 2019 6:49 AM

What do you mean by doesn't recognize? Error message(s)? Apple ID disabled?


 Apple ID disabled - Your account has been disabled in the App Store and iTunes


Contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


iTunes Support


iTunes Support – world wide

2 replies
Question marked as Top-ranking reply

Oct 18, 2019 6:49 AM in response to Robfb

What do you mean by doesn't recognize? Error message(s)? Apple ID disabled?


 Apple ID disabled - Your account has been disabled in the App Store and iTunes


Contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


iTunes Support


iTunes Support – world wide

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