Apple Event: May 7th at 7 am PT
My ipad crashed during the ios 13.1.3 upgrade.
Now below screen is shown.
I don't have an apple pc but a windows pc.
Unfortunately I can't restore or (factory) reset my ipad in order to use it again.
Please help!
iPad Air 2, iOS 13
What happens is:
I press the Home button and the On/Off button at the same time. I keep holding the buttons down until after the screen turns black and the iPad starts up again. When the Apple logo appears on the screen, I release the buttons.
I should now be able to access the iPad, but I can't, the same picture as above appears all the time :-(
I tried to recover using (newly installed) itunes on my (new) pc (old one is crashed). However: after authorizing the pc I get the message:
Then I 'View my Account', in "Manage Devices" I can only 'Remove' my devices, but I don't see where or how I can restore this iPad...
Any suggestions and guidelines?
What happens is:
I press the Home button and the On/Off button at the same time. I keep holding the buttons down until after the screen turns black and the iPad starts up again. When the Apple logo appears on the screen, I release the buttons.
I should now be able to access the iPad, but I can't, the same picture as above appears all the time :-(
I tried to recover using (newly installed) itunes on my (new) pc (old one is crashed). However: after authorizing the pc I get the message:
Then I 'View my Account', in "Manage Devices" I can only 'Remove' my devices, but I don't see where or how I can restore this iPad...
Any suggestions and guidelines?
Doing the forced restart as you described will not help as you found out. You need to get into iTunes with it connected to be able to restore it. If you need help, I would suggest getting an appointment at an Apple Store. See if this helps: https://support.apple.com/en-us/HT204306
You are in recovery mode. You need to restore it through iTunes on your computer. You can do that on any computer. Why can’t you restore it? If you need help, get an appointment at an Apple Store.
support.apple.com/ipad/restore
