Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

support.apple.com/ipad/restore

My ipad crashed during the ios 13.1.3 upgrade.

Now below screen is shown.

I don't have an apple pc but a windows pc.

Unfortunately I can't restore or (factory) reset my ipad in order to use it again.

Please help!


iPad Air 2, iOS 13

Posted on Oct 19, 2019 3:58 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 19, 2019 4:36 AM

What happens is:

I press the Home button and the On/Off button at the same time. I keep holding the buttons down until after the screen turns black and the iPad starts up again. When the Apple logo appears on the screen, I release the buttons.

I should now be able to access the iPad, but I can't, the same picture as above appears all the time :-(


I tried to recover using (newly installed) itunes on my (new) pc (old one is crashed). However: after authorizing the pc I get the message:


Then I 'View my Account', in "Manage Devices" I can only 'Remove' my devices, but I don't see where or how I can restore this iPad...

Any suggestions and guidelines?

3 replies
Sort By: 
Question marked as Top-ranking reply

Oct 19, 2019 4:36 AM in response to kb1951

What happens is:

I press the Home button and the On/Off button at the same time. I keep holding the buttons down until after the screen turns black and the iPad starts up again. When the Apple logo appears on the screen, I release the buttons.

I should now be able to access the iPad, but I can't, the same picture as above appears all the time :-(


I tried to recover using (newly installed) itunes on my (new) pc (old one is crashed). However: after authorizing the pc I get the message:


Then I 'View my Account', in "Manage Devices" I can only 'Remove' my devices, but I don't see where or how I can restore this iPad...

Any suggestions and guidelines?

Reply

Oct 19, 2019 4:46 AM in response to apple_basket

Doing the forced restart as you described will not help as you found out. You need to get into iTunes with it connected to be able to restore it. If you need help, I would suggest getting an appointment at an Apple Store. See if this helps: https://support.apple.com/en-us/HT204306

Reply

support.apple.com/ipad/restore

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.