Locked Apple ID and no longer have access to that email account

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Locked Apple ID and no longer have access to that email account

I had an iPhone 7 which was provided by the company I worked for.

The Apple ID was set up with a company email address.

The company was in crisis and ended up closing. Fortunately I was able to keep the phone as a gesture of goodwill.

Problem now, if I hadn’t logged in for a while and forgot the password, which I have entered incorrectly too many times and now I have locked the account.

I can’t reset the password because the email account is no longer active (it was the company email which no longer exists).

So now I can’t do anything with the phone. I want to remove the old Apple ID and login with a new personal account, but to remove the old I have to login, which I can’t!

I can’t even reset the phone because it asks for the old account login.

I’m stuck!!!

iPhone 7

Posted on Oct 19, 2019 2:20 PM

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Answer 1

Top-ranking reply

Eric Root

Level 10

684,585 points

Oct 19, 2019 2:28 PM in response to AltGrr

You can try taking the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store. If you don't have the receipt, Apple will not unlock it for you.

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or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.

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Or fill out and submit this form.

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Locked Apple ID and no longer have access to that email account

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