I work for Cricket Wireless and we have had a few customers come in saying, "Apple told us since we got new phones we would need new sim cards before the end of the year, because they'll no longer be supported." We have not been notified of anything and really want answers, so we're not charging customers $10 for no reason.
This is a user to user technical support forum.
Apple is not here and does not read or respond to any posts here.
I personally wouldn’t trust anything a customer says when they state someone else told them something. Customers aren’t very bright.
Try contacting someone higher up in your organization or Apple support:
Apple has nothing to do with the SIM anyway. The SIM is provided by and provisioned by the carrier. All current Apple iPhones use nano-SIMs but other than the size of the SIM itself, there is nothing special about any carriers SIM and an iPhone. It uses the same nano-SIM as any other make and model of cell phone on the carriers network.
So the notion that a new Apple iPhone would require a change of SIM, or some mythical “special” SIM for a new iPhone is absurd on principle. You can go to any store selling SIMs off the shelf and grab one, stick it in any iPhone every made and assuming the device is not carrier unlocked, it will work just fine. Just as any other carrier unlocked cell phone using the same size SIM would.
Cricket is a supported carrier, so Cricket SIMs will continue to work just fine - Wireless carrier support and features for iPhone in the United States and Canada - Apple Support
This is a user-to-user forum. I suggest you contact upper management in your own company and let them know. They will have contacts at Apple with whom they can discuss the matter.
You actually charge people for SIMS?!? I worked for Verizon for years and we never did. They cost so little that we stopped tracking shrink on them because it wasn't worth the time to count them.
Cricket charges for SIM cards!!!
My carrier does not charge to get a replacement SIM card.
Mine doesn't either.
Guess it's true what you hear about Cricket being a no-frills provider.
There's no frills and then there's nickel and diming your customers.
To the OP: we know you don't make policy!
You just had to go and burst his bubble ;-)
I suspect the surprise at charging customers for sim cards helped! ;-)
Sims from Cricket will not be supported after the end of the year?
