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User profile for user: Steel Dragon
Steel Dragon Author
User level: Level 1
89 points

TV app - Can't change video quality

In MacOS Catalina, in the new TV app, in the menu bar, when I click Video>Video Quality, nothing happens..no menu opens, no window pops up, nothing happens. Anyone else not able to change the video quality of tv episodes or movies?


In MacOS Mojave, with iTunes, the same menu gave me options, one of them being 1080p. In iTunes, the default HD video quality was 720p, so I always changed an HD tv episode or HD movie to 1080p from the menu bar before I watched it..sometimes it made a noticeable difference.



MacBook Pro with Touch Bar

Posted on Oct 20, 2019 6:31 PM

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User profile for user: brenden dv
brenden dv
User level: Community Specialist

Posted on Oct 29, 2019 9:08 AM

Hey Steel Dragon,


I looked at this with TV and my library and the results varied. One movie I owned didn’t allow me to change the video quality at all. The option was greyed out. Another let me change it and it seemed to work but another didn’t. This may vary depending on what’s being played.


If you have questions about a specific movie or TV shows’s quality and ability to change this, you may want to reach out to Apple Support so they can look into this with you:


Contact Apple Support 


Best wishes.

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User profile for user: brenden dv
brenden dv
User level: Community Specialist

Oct 29, 2019 9:08 AM in response to Steel Dragon

Hey Steel Dragon,


I looked at this with TV and my library and the results varied. One movie I owned didn’t allow me to change the video quality at all. The option was greyed out. Another let me change it and it seemed to work but another didn’t. This may vary depending on what’s being played.


If you have questions about a specific movie or TV shows’s quality and ability to change this, you may want to reach out to Apple Support so they can look into this with you:


Contact Apple Support 


Best wishes.

Reply
User profile for user: sterling r
sterling r
User level: Community Specialist

Oct 26, 2019 7:40 PM in response to Steel Dragon

Hey there Steel Dragon,


Thanks for reaching out to Apple Support Communities. I understand you’re not able to change the video quality of the TV app in macOS Catalina. I’ll be happy to help with this.


Take a look at the Playback preferences in the app using the steps from this link:


Change Playback preferences in the Apple TV app on Mac


If you adjust the settings there, does this help at all?


Cheers.

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TV app - Can't change video quality

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