Buying Fortnite V-Bucks
I tried buying vbucks but it says that the purchase cant be completed and I used my App Store card for $25.
iPhone XR, iOS 13
Question marked as
User profile for user:
Joseph_S.
User level:
Community Specialist
Hello GhostLegend2889,
Thank you for using Apple Support Communities! I understand that you're encountering a 'Purchase cannot be completed' alert when making an in-app purchase using a gift card balance. I would be happy to help provide steps to take so you can complete this purchase.
Let's start by confirming that you're seeing the gift card redeemed to your Apple ID balance:
View your Apple ID balance - Apple Support
If you see the balance as available, we'll want to check if there is an outstanding balance due that could be preventing you from making a new purchase:
If your payment method is declined in the App Store or iTunes Store - Apple Support
It's also important to keep in mind that that there may be taxes applied to purchases, so you'll want to ensure that your Apple ID balance covers the cost of the purchase in addition to taxes. If you're still unable to complete the purchase, or you're seeing a message directing you to contact iTunes Support, we'll want to have you reach out to them using the following link:
Apple - Support - Product Selection
Cheers!