Same Wifi network. Devices are right next to each other. Turned off cell data on the iPhone so I know it is actually using wifi. What is going on? I have rebooted both devices and the router repeatedly. Recently updated iPad OS to 13.1.3 so suspect it is the problem. However, I can't restore the iPad because I can't connect to iCloud to turn off Find My iPad -- Catch 22.
iPad Air 2, iOS 13
I realize you are connecting to the network, but for some reason, the network is not providing the information necessary for the iPad to connect to the internet. That is the point I've been trying to make. You have said you already tried rebooting the router, so it has to be something else. I recommended another network to see if that network allows connection to the internet. I suggest you contact Apple Support at this point. You can try resetting the network settings on the iPad, but I'm not sure that will help. From there, I would say to contact Apple Support.
I realize you are connecting to the network, but for some reason, the network is not providing the information necessary for the iPad to connect to the internet. That is the point I've been trying to make. You have said you already tried rebooting the router, so it has to be something else. I recommended another network to see if that network allows connection to the internet. I suggest you contact Apple Support at this point. You can try resetting the network settings on the iPad, but I'm not sure that will help. From there, I would say to contact Apple Support.
Hello,
Unfortunately you will need to fully restore your iPad to factory settings.
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Try going to Settings>Wi-FI on the iPad. Click on the (i) next to the network and then Forget the Network. After that, attempt to connect to the network again. This sounds like the router is not providing a valid IP address to the iPad.
Tried this half a dozen times. It's crazy, looking at Airport Utility on both devices: both show the Airport Extreme, one shows internet connection, the other doesn't.
Also: when you click "forget this network", it "forgets" it across all your iDevices, so I have to reconnect the iPhone too. Big pain.
No, this is the problem. The page you linked says "You must sign out of Find My iPhone before you can restore". But I can't sign out of Find My iPhone because I get the error message "Can't connect to Apple server"; obviously, because I can't connect to the internet. That's the Catch 22.
I've never forgotten a network on my iPhone and have it sync that to my iPad. I'm not familiar with the operation of an Airport Extreme, so I cannot comment on that. Does this problem exist if you attempt to connect the iPad to another wi-fi network, such as at a coffee house, library, etc. or is this for all wi-fi networks on the iPad. If all, you may need to make a Genius Bar appointment at the nearest Apple store.
On the first point, I have both devices open to WiFi Settings, and I can watch the iPhone log off the network as soon as I tap "forget" on the iPad. So that is how it seems to work with this version of the OS.
For the other point, I don't have any other open networks within range. I would need to go drive somewhere. But the problem isn't the network — it connects to the Wifi network just fine, and the wifi network is connected to the internet, because the iPhone can access the internet. So I'm not sure what that will prove. Not to mention that the iPad was on the internet on the same network on Saturday. But I will try it later.
I decided the Airport Extreme unit was malfunctioning. After multiple restarts, sometimes it worked for one device, sometimes for the other, sometimes neither. I did a full reset, and it generated an error message when I tried to set it up. I eventually got a WiFi network running, but it kept dropping. I removed it from my network and got everything running on the AT&T DSL router. The one downside is I no longer have a USB port for the printer, so now I have to leave a Mac on all the time for printer sharing. Thanks for the suggestions.
You're welcome. I'm glad you were able to narrow it down to the offending object. Good luck.
My iPad is on the WiFi network but can't connect to the internet — but my iPhone can.
