Newsroom Update
Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >
Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >
A few months ago I added a new account on my old iphone 5s and I cannot remember the email nor the password on the account and when i try to use my new account it doesn't work and I don't know what to do .
You'll have to recover the account information (start at https://iforgot.apple.com ) or take the phone and the original proof of purchase from an authorized retailer to Apple to have the lock removed.
If you can't do either one, then recycle it. There is no way to bypass the activation lock.
Why do you have more than one Apple ID?
Problem With My Activation Lock
