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Mail preview is displaying mail header, etc

i have IPad Air 3rd gen, - since the most recent update (13.1.3), my mail preview screen is not consistently displaying headers and 2 lines of the mail. Instead, there are empty areas in the listing, and when I select the empty area, the mail content becomes visible, and most times, the mail header and 2 lines then become visible in the preview, but not always. I sometimes have to rpeatmepselecting and closing several times before it becomes visible permanently in the preview.


i have closed mail, powered off my device completely, and in settings, have re-selected my prior settings for preview and mail, and the problem appears corrected, but then issue starts again.

iPad Air, iOS 12

Posted on Oct 24, 2019 7:12 AM

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Question marked as Best answer

Hello,


Try resetting iPad's settings in Settings > General > Reset > Reset All Settings. Be certain you do not select Erase All Content and Settings as this will erase all of your information. It is a good idea to perform a backup of your iPad prior to resetting its settings.

Posted on Oct 24, 2019 6:11 PM

3 replies

Mail preview is displaying mail header, etc

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