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new ipad air not receiving all incoming mail. Some still going to PC only

Hi all, just bought my parents an iPad air as their old PC is on its way out. Set up the iPad to receive & send their email, however, not all incoming mail is going to the iPad; some is only going to their PC mail program and some only to their iPad. Is there a setting somewhere I'm needing to adjust? Any advice would be appreciated. Thanks

iPad Air, iOS 12

Posted on Oct 24, 2019 6:39 PM

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Posted on Oct 24, 2019 6:52 PM

Hello,


Try removing your Mail account from Settings > Passwords & Accounts then re-add it.

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new ipad air not receiving all incoming mail. Some still going to PC only

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