Trying to remove activation lock but it says the Apple ID cannot be used to unlock

Question

Level 1

8 points

Trying to remove activation lock but it says the Apple ID cannot be used to unlock

I am providing the Apple ID and pass which was linked to my older iPhone to unlock the activation lock but it says the Apple ID cannot be used to unlock.I have tried many other alternate IDs but none responds.Therefore I believe it’s an error so I need support to know what can I do further to unlock?I also removed it from my iCloud before erasing so why is it still linked?I have also restarted it several times but the same happens also I have linked it with my newer iPhone to transfer the informations but still nothing happens.Please help me get rid of this issue!

[Image Edited by Moderator to Remove Personal Information]

iPhone 6

Posted on Oct 25, 2019 10:26 AM

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Answer 1

Niel

Community+ 2025

Level 10

741,101 points

Oct 25, 2019 10:32 AM in response to junaid9787

You need to log in with the Apple ID it's locked to or supply Apple with its original purchase receipt, either by going to a physical store or clicking here and picking a method.

(175555)

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Answer 2

Eric Root

Level 10

685,215 points

Oct 25, 2019 12:28 PM in response to junaid9787

fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.

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Answer 3

junaid9787 Author

Level 1

8 points

Oct 25, 2019 12:50 PM in response to Eric Root

Thanks for the reply and I have submitted the form but hopefully they reply me with proper responses to my issue.

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Answer 4

junaid9787 Author

Level 1

8 points

Oct 25, 2019 12:25 PM in response to Niel

I did click but the options are not possible in my region! I can only get access to my carrier which is not worth it according to my issue.I also tried to call but it wasn’t possible and Is there any way to chat or email any Apple support for my issue as my region is not offering me the best possible solution?Man thanks for the replies and I hope you can give me the best possible solution.If needed you can chat with Apple for my issue with my serial number as I am not being able to do anything at the moment!

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Answer 5

junaid9787 Author

Level 1

8 points

Oct 25, 2019 11:18 AM in response to Niel

I logged in with the Apple ID it’s locked but I don’t have access to a physical store In my city therefore how can I show the proof online or an alternative way?

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