Siri remote touchpad not working after pairing game controller

After pairing a game controller, the Siri remote's touchpad stops working. This continues even after the game controller is turned off.


Reproduction:


  1. Go to settings, pair a game controller
  2. Siri remote touchpad doesn't work.
  3. Turn game controller off.
  4. Touchpad still doesn't work
  5. Press [menu] on remote to go back to apple tv main screen. Touchpad may work in main screen only.
  6. Go back to settings. Touchpad does not work here.

Apple TV 4K, tvOS 13

Posted on Oct 25, 2019 3:18 PM

Reply

There are no replies.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Siri remote touchpad not working after pairing game controller

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.