can't empty mail trash

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Level 1

29 points

can't empty mail trash

With latest IOS update, cannot empty trash on iPhone XS. Emptied trash on Mac (Mohave) OK. Still shows all trash on iPhone.

iPhone XS, 13

Posted on Oct 26, 2019 8:16 AM

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Answer 1

chris_g1

Community Specialist

Oct 31, 2019 5:13 PM in response to PaulD_

Hello PaulD*,

Thanks for asking the Apple Support Communities for help with emptying your email trash.

1 . Please verify you are deleting emails as per this help article: How to delete emails on your iPhone, iPad, and iPod touch - Apple Support

Also verify your settings, as this may be related to settings on your device of the server.

2. Is your email account a POP or IMAP account? You can verify your settings using this link: Apple Mail Settings Lookup

3. If your account is a POP email, you may need this help article: Get help if you have issues using a POP email account with more than one device - Apple Support

4. It may be beneficial to upgrade your iOS version if you are running iOS 13. The last update is iOS 13.2: Update your iPhone, iPad, or iPod touch - Apple Support

Thanks and have a wonderful day.

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Answer 2

PaulD_ Author

Level 1

29 points

Nov 2, 2019 1:28 PM in response to chris_g1

Hi Chris_g1,

Thanks for your response. Gmail has worked fine until 13.2 upgrade. I have not made any changes to the setup, so I think the problem is related to the upgrade. The MAC is still on current updates for Mojave. I can't sync Reminders either, because Apple is forcing upgrade to Catalina IOS!# across all devices. I can set and sync Reminders from my iPhone and Delete mail on my MAC. I guess I will live with this until my third party vendors are stable with Catalina.

Thanks again.

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can't empty mail trash

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